1 60 61 62 63 64 Previous Next 2,119 Replies Latest reply: Jul 3, 2014 9:43 AM by tonywong Go to original post Branched to a new discussion.
  • 915. Re: New Macbook Air - wifi connectivity problems
    brainyark Level 1 Level 1 (0 points)

    As I posted earlier, I ordered a USB wifi-n device ( http://www.amazon.com/Edimax-EW-7811Un-Wireless-Adapter-Wizard/dp/B003MTTJOY/ref =sr_1_1?ie=UTF8&qid=1374979135&sr=8-1&keywords=usb+wifi ) for just $10.

     

    It seems to have solved my issues at home. FedEx delivered it a little late in the day, so I haven't had a chance to take it to the coffee shops where I had similar issues, but I'll report back tomorrow.

     

    Thought I would share for anyone else who picked up the machine and would rather wait it out until the next software update / a hardware recall.

  • 916. Re: New Macbook Air - wifi connectivity problems
    rollolazo Level 1 Level 1 (0 points)

    I purchased my MBA three days ago, and like almost everyone on this thread, have encountered severe wifi connectivity issues. I recently downloaded the software update (after finding out there was one... typical uninformed university authorized retailers), and still have issues. I thought the issue was solved because I was not noticing the drops under normal web-browsing; however, I started to notice that streaming videos faced many hiccups.

     

    It appears (when viewing "Network" in System Preferences) that the connection automatically resets itself after every minute. Literally. At the end of every minute, I have no wifi connection for 2 seconds. You can imagine the frustration--especially when my primary music library is streamed through Spotify. I am pretty sure this was not happening until after the update.

     

    FIX THIS/HELP ME. PLEASE. Seriously. Apple fanatics (like myself) are embarassed and upset that we justified spending way more than we should for a supposedly reliable laptop.

     

    (Now hold on while I wait after the minute-mark, so my post actually goes through.)

  • 917. Re: New Macbook Air - wifi connectivity problems
    Jet_Cal Level 1 Level 1 (0 points)

    To add to my earlier post, when my MBA is plugged in, no issue at all for > 5 hrs. When i drained the battery to 20% or lower, my wifi connection dropped every 5-10mins. Patch didn't help. Just my observation, wonder if anyone else seeing the same thing. Like I said earlier, I returned mine last week hoping that APPLE will announce more convincing fix.

  • 918. Re: New Macbook Air - wifi connectivity problems
    Russets Level 1 Level 1 (0 points)

    Hello Brainyark,

     

    This solution sounds interesting, I assume it is a standard wifi dongle?

     

    I'll be keen to know how you go on with coffee shop wifis and if you are you getting reasonable speed.

     

    Good luck with it.

  • 919. Re: New Macbook Air - wifi connectivity problems
    brainyark Level 1 Level 1 (0 points)

    Hi Russets,

     

    Yes, it's a standard dongle. I got that dongle for two important reasons: it was very cheap (2 lattes!), and because it's ultra compact (it barely sticks a quarter of an inch outside the body of the Air when plugged in and I don't need to take it out when putting the air in my sleeve.)

     

    I've yet to use it outside the home (will later today) but at home where I experience disconnects at 2.4 Ghz, the dongle doesn't disconnect, and sustains higher speeds. I'll report back again at the end of the day after I've wandered around my neighborhood a bit more.

  • 920. Re: New Macbook Air - wifi connectivity problems
    bee702001 Level 1 Level 1 (0 points)

    My 2013 MBA mid cannot get a assigned ip from my 2012 airport express(always shows self-assigned ip). I already download and install the lastest update but it is not helpful. And my other apple devices(ex. iMac,iPad,iPhone4) work well with airport express. Anyone gets the same problem with me?

  • 921. Re: New Macbook Air - wifi connectivity problems
    brainyark Level 1 Level 1 (0 points)

    At a busy Starbucks near my house - I experienced disconnects using the onboard wireless networking chip. I used the aforementioned dongle, and the connection seemed more stable. That said - take the report with a grain of salt, because the att public wifi there was being hosed regardless.

  • 922. Re: New Macbook Air - wifi connectivity problems
    jobvs Level 1 Level 1 (0 points)

    Bought my MBA 4 days ago, and not any problem with wifi connection at home.

  • 923. Re: New Macbook Air - wifi connectivity problems
    kahlonel Level 1 Level 1 (0 points)

    Update:

     

    I have tried changing my home's wifi channel from 1 to 6, seems to be a lot better than before. It still disconnects every 15 mins or so, but reconnects automatically. Previously, it disconnected every 2 mins and never reconnected until i restarted my machine.

     

    K.

  • 924. Re: New Macbook Air - wifi connectivity problems
    Benjamin Slack Level 1 Level 1 (0 points)

    One last update:  Took the MBA to the Apple Store this weekend for a diagnostic. Passed all tests. About 12 networks there in the mall where the store is located. Could connect to all but two, which gave the time out error. Of note however, they had an older MBA (2011) there and it couldn't connect to those two networks either. Our MBA is still apparently stable with the Linksys AC900 I picked up; did a 20Gig transfer test, no hiccups. Looks to me like there's a vendor incompatibility issue, but that might be the same with any new wireless card. So I think we're going to keep our MBA and cross our fingers at this point. There's no guarantee that another new system won't show some issues. I already have a USB Wireless N I can send with my daughter to college as a back up in the event she has problems. She's thrilled with the MBA obviously, video chatting with her friends already. So tentatively a happy ending for us. How things work out for the rest of you as well soon.

  • 925. Re: New Macbook Air - wifi connectivity problems
    kahlonel Level 1 Level 1 (0 points)

    Probably my last update for you all to see:

     

    Just been an hour with my new d-link DIR-600 router, and no connection drop yet. I hope it keeps this way.

     

    I think the macbook air was causing the issue just because of an older version of my home router (software/hardware, or both). Seems to be working blazingly fast and consistent with this new router.

     

    I'll post another update if it drops or something.

     

    K.

  • 926. Re: New Macbook Air - wifi connectivity problems
    attiland Level 1 Level 1 (0 points)

    That is an interesting finding. Sounds like power saving issue for the hardware... I haven't experienced it though on ano of the airs I have access too.

  • 927. Re: New Macbook Air - wifi connectivity problems
    attiland Level 1 Level 1 (0 points)

    Re: New Macbook Air - wifi connectivity problems

    My 2013 MBA mid cannot get a assigned ip from my 2012 airport express(always shows self-assigned ip). I already download and install the lastest update but it is not helpful. And my other apple devices(ex. iMac,iPad,iPhone4) work well with airport express. Anyone gets the same problem with me?

     

     

    Since you have acces to your airport express change encryption to wpa2, change your service order, create new location.... You should be fine after...

  • 928. Re: New Macbook Air - wifi connectivity problems
    wifiguru Level 2 Level 2 (230 points)

    kahlonel,

    What router model were you seeing the issue with ?

  • 929. Re: New Macbook Air - wifi connectivity problems
    benoitfromganshoren Level 1 Level 1 (0 points)

    I do not understand why people look for explanations at modem or router level. I have a brand new (bought on 19th of July) macbook air mid 2013, and I experienced problems from the very start (wifi connection drops at times, does not reconnect, connection timed out, the usual...), while all other devices seem to connect without any issues, regardless, the modem or router, regardless the security  of the router (wep or wpa or wpa 2), regardless the number of concurring wifi networks in the area, and regardless the channel used by the router. Hidden or no hidden network makes no differences for other devices (and at home, I have Ios devices, linuw on a hold pc, another macbook air (2011), a macbook pro (2011).

     

    I have tried several fixes, monitored discussions, but in my opinion, the very fact that other machines work mean that there is an issue with the macbook air mid 2013, not with other infrastructure. I expect a machine at this price level to connect with any wifi network flawlessly, at least if older and cheaper machines do. Full Stop.

     

    People at Apple should be ashamed for the way they handle this issue. No open communication, no aknowledgment that the issue is still there after the recent "fix", no efficiency at Apple Care (I am waiting for a guy from support level 2 to call me back for several days now, he notified me that he was busy with more important issues. I could understand that at first, but now it's a little bit too much).

     

    I am deeply disappointed. I tryed to use an external wifi dongle and it works that way. But it's a shame to be forced to use such a work around with a brand new machine.

     

    Apple, it just does NOT work. Help!

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