HT204439: Use iTunes Match on your computer, iPhone, iPad, or iPod touch
Learn about Use iTunes Match on your computer, iPhone, iPad, or iPod touch
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Helpful answers
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Jul 30, 2013 7:04 AM in response to vesnajankovicby jason269,Hello,
Try changing the view on iTunes 11 to classic view. To enable the menu bar, press Control-B. To enable the Side Bar, press Control-S. Test to see if you can access the device.
iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
iTunes 11: Frequently used features
http://support.apple.com/kb/HT5649
If the issue persists and iTunes becomes unresponsive when attempting to access your device, try the steps in the article below.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Cheers,
Jason H.
