3 Replies Latest reply: Jul 30, 2013 2:35 PM by LaPastenague
martha gabriela Level 1 Level 1 (0 points)

I have a WD My Book disk connected to the Airport so that we can share files, but I can´t get my laptop to see the disk, anither laptop does connect to it and the Airport also recognize it... Whar can I do?


Airport
  • 1. Re: hard disk
    LaPastenague Level 8 Level 8 (35,380 points)

    The Laptop that cannot see the drive is what OS?

     

    The laptop that can see the drive is what OS?

  • 2. Re: hard disk
    martha gabriela Level 1 Level 1 (0 points)

    Both are  windows

  • 3. Re: hard disk
    LaPastenague Level 8 Level 8 (35,380 points)

    Do both windows computers have airport utility loaded.. if not please do so.. as the utility will include bonjour for windows which helps you get to local disks.

     

    Is the laptop setup to home, work or public location.. it must be home.

     

    Is the firewall turned on.. turn it off.

     

    Open windows explorer in the computer that doesn't work and type the name directly into the address bar.

     

    \\AEname or \\AEipaddress Where you replace with actual AEname.. SMB compatible please.. no spaces short and pure alphanumeric.. or the IP address.

     

    No go, open a command window and type.

     

    Ping AEipaddress eg by default

     

    ping 10.0.1.1

     

    If you get no response you have connection issue.