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Q: Can't login to iMessage

I've been having issues logging into my iMessage account in Messages ever since I cleared my Keychain Access. Every time it prompts me for my password, I enter it and it asks me again... and again... and again for about 15 times until I get the following error:

 

Could not sign in to iMessage.

The server encountered an error processing registration. Please try again later.

 

Here's a screenshot: http://d.pr/i/mc3U

 

How would I go about fixing this issue?

MacBook Pro, Mac OS X (10.7.1), 2.4 GHz Intel Core 2 Duo

Posted on Jul 31, 2013 4:02 PM

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Q: Can't login to iMessage

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  • by Nerfhearder99,

    Nerfhearder99 Nerfhearder99 Jul 31, 2013 4:45 PM in response to bahhhhh
    Level 1 (0 points)
    Jul 31, 2013 4:45 PM in response to bahhhhh

    I am also unable to sign into iMessage on my Mac Air and am receiving the same error stating "Could Not Sign Into iMessage".  Ive changed my password associated with my apple id thinking that was it, and that works for the App Store and iTunes, but not for iMessage.

     

    iMessage is also now awaiting activation on my phone for some reason.

     

    is iMessage down?

  • by crawlrawl22,

    crawlrawl22 crawlrawl22 Jul 31, 2013 5:13 PM in response to Nerfhearder99
    Level 1 (0 points)
    Jul 31, 2013 5:13 PM in response to Nerfhearder99

    I too am having the exact same issue as the above-two posters. Any update on this?

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jul 31, 2013 7:50 PM in response to bahhhhh
    Level 10 (207,963 points)
    Applications
    Jul 31, 2013 7:50 PM in response to bahhhhh

    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.

    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.

    Step 1

    Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.

    Step 2

    Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.

    Step 3

    From the menu bar, select

     ▹ About This Mac

    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or obviously invalid, take the machine to an Apple Store or other authorized service center to have the problem corrected.

    Step 4

    Back up all data, then take the steps suggested in this support article.

    There are five steps in that article. Please take all of them. If you don't understand some of the steps or can't carry them out, ask for guidance.

    Step 5

     

    From the menu bar, select

      

    System Preferences Network

      

    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.

     

    Step 6

    Reset the NVRAM.

    Step 7

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    If iMessage worked in the guest account, stop here and post your results.

     

     

    Step 8

     

    Boot in safe mode and log in. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.

     

    If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.

     

    Step 9

    According to one anecdotal report, Flash Player may interfere with iMessage, though I don't know how and can't confirm. To test this theory, select from the menu bar

     

     ▹ System Preferences… ▹ Flash Player Storage

    and click

    Block all sites from storing information on this computer

    Close the preference pane. If this action solves the problem, please post your results.

    Step 10

    Reinstall OS X.

    Step 11

    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

  • by rleidl,

    rleidl rleidl Aug 1, 2013 4:53 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 1, 2013 4:53 AM in response to Linc Davis

    Hey,

     

    Step No. 9 of Linc Davis' post solved the problem for me. I did nothing else, (except rebooting a few times) because the flash-player updated itself in the last few days and I thought well -  the problem with iMessage occured roughly since then.

     

    So for me flash is the culpri. Steve Jobs was right.

     

    Regards,

     

    Rainer

  • by Craig Symons,

    Craig Symons Craig Symons Aug 1, 2013 6:42 AM in response to Linc Davis
    Level 1 (10 points)
    Aug 1, 2013 6:42 AM in response to Linc Davis

    BINGO! That Step #9 worked for me too! I didn't do anything else except #9, restart my computer and then it asked for my password for iMessage and would I liked it stored in my keychain. Praise!

  • by kevinopp,

    kevinopp kevinopp Aug 1, 2013 5:19 PM in response to Linc Davis
    Level 1 (25 points)
    Aug 1, 2013 5:19 PM in response to Linc Davis

    Step #9 it is!! Block Flash, close the preferences, reboot, and it's done.

     

    to put more evidence in the update being buggy, my iMac is working fine w/ iMessages, and has not had the most recent Flash update yet. my issue took place on my MBPro.

     

     

    thank you!!!

  • by bahhhhh,

    bahhhhh bahhhhh Aug 1, 2013 5:48 PM in response to bahhhhh
    Level 1 (0 points)
    Aug 1, 2013 5:48 PM in response to bahhhhh

    None of the steps provided by Linc Davis solved the issue for me. I guess my only solution is going to be to re-install OS X. I'll wait for Mavericks though.

     

    Thank you Linc for all the suggestions though!

  • by brianegge,

    brianegge brianegge Aug 2, 2013 7:25 PM in response to bahhhhh
    Level 1 (0 points)
    Aug 2, 2013 7:25 PM in response to bahhhhh

    Roy Trenneman: [picking up the phone] Hello, IT. Have you tried turning it off and on again?

     

    Rebooting solved the problem for me.

  • by richfromportland,

    richfromportland richfromportland Aug 15, 2013 4:00 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 15, 2013 4:00 PM in response to Linc Davis

    #9 also seemed to work for me after restart. thanks!

     

    my situation seems very similar to KevinOpp. Problem was on the macbook pro. Imac was working fine.

  • by pr0cy0n,

    pr0cy0n pr0cy0n Sep 3, 2013 10:51 PM in response to bahhhhh
    Level 1 (0 points)
    Sep 3, 2013 10:51 PM in response to bahhhhh

    Step #9 did it for me also.

  • by crawlrawl22,

    crawlrawl22 crawlrawl22 Sep 12, 2013 2:30 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 12, 2013 2:30 PM in response to Linc Davis

    Step #9 did it for me. Well, I also did a restart but I don't think the restart was necessary. Thank you!

  • by jukeboxg,

    jukeboxg jukeboxg Oct 5, 2013 6:06 PM in response to bahhhhh
    Level 1 (3 points)
    Oct 5, 2013 6:06 PM in response to bahhhhh

    Same issue here.

     

    The kicker is that I try my wife's Apple ID and it works.

    Mine just keeps asking and asking for my password.

     

    Any help would be appreciated.

     

    This also applies to FaceTime

  • by Peter A.,

    Peter A. Peter A. Oct 25, 2013 8:58 AM in response to Linc Davis
    Level 1 (145 points)
    Oct 25, 2013 8:58 AM in response to Linc Davis

    #9 worked for me after a restart. So not sure if it was Flash or the restart. I did #9 and no change with iMessage. Did the restart and it worked. Did install Flash update quite a few days ago. But I know even yesterday I was iMessaging with no problem. This morning wasn't working, asked me to sign in, and got the server not responding message. So either #9 or the restart or both.

  • by alexmacMX,

    alexmacMX alexmacMX Nov 29, 2013 8:59 AM in response to bahhhhh
    Level 1 (0 points)
    Nov 29, 2013 8:59 AM in response to bahhhhh

    step 9 works like a charm

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