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HT1438: What to do when you return or send your iPhone, iPad, or iPod touch in for service

Learn about What to do when you return or send your iPhone, iPad, or iPod touch in for service

HT1438 how do i get my ipod touch repaired?

228 Views 2 Replies Latest reply: Aug 1, 2013 3:06 PM by Kappy RSS
racheas Calculating status...
Currently Being Moderated
Aug 1, 2013 3:04 PM

I accidentally dropped my ipod touch on the sidewalk and it cracked the glass, bent the frame, and shattered the corner. How do I get it repaired and how much will it cost?

iPod touch (4th generation), white
  • Kneil31 Level 3 Level 3 (570 points)
    Currently Being Moderated
    Aug 1, 2013 3:06 PM (in response to racheas)

    You can get it repaired by setting up an appointment at your local Apple Store.

     

    http://www.apple.com/retail/geniusbar/

  • Kappy Level 10 Level 10 (221,095 points)
    Currently Being Moderated
    Aug 1, 2013 3:06 PM (in response to racheas)

    If your iPod Touch, iPhone, or iPad is Broken

     

    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.

     

    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.

     

    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:

     

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

     

    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.

     

    iPod Service Support and Costs

    iPhone Service Support and Costs

    iPad Service Support and Costs

     

    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

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