3 Replies Latest reply: Aug 3, 2013 2:54 PM by matt00
Helski242 Level 1 Level 1 (0 points)

Hi my iphone 3GS will not go past the apple logo when switching on.  Have tried to connect to itunes to do a restore but itunes not recognising my phone. It worked fine a few hours ago until I needed to turn it off.  Any suggestions gratefully received.  Many thanks

iPhone 3GS (8GB)
  • 1.
    matt00 Community Specialists Community Specialists (3,790 points)

    Hi Helski242,



    Let's see if we can isolate this issue further, I'd like you to try to restore your device with iTunes. If you are unable to do so, you may need to place the iPhone into recovery mode:


    iOS: Unable to update or restore



    You may experience one of the issues listed below with your iPhone, iPad, or iPod touch when you attempt to update or restore. If any of these occurs, you can place the device into recovery mode and attempt to restore the device again.


    - Device continually restarts but never displays the Home screen.


    - An update or restore did not complete and the device is no longer recognized in iTunes.


    - Stops responding, showing the Apple logo with no progress bar or a stopped progress bar, for over ten minutes.





    If you continue to have issues with iTunes recognizing your iPhone, see Step 5 "If the device is not recognized while in Recovery Mode" of this article:


    iOS: Device not recognized in iTunes for Windows






    Matt M.

  • 2. Re: Iphone 3gs not switching on or connecting to itunes
    Helski242 Level 1 Level 1 (0 points)

    Hi Matt M


    Many thanks for your reply - I managed to to get my phone working again about 24 hours ago!  I eventually got iTunes to recognise a phone was connected but it still failed to restore - after following the advice linked to the error message as a last resort I uninstalled iTunes and reinstalled again and this seemed to do the trick.  Fortunately I'd recently backup my contacts etc so not lost too much stuff!


    Many thanks again for  your response - much appreciated

  • 3.
    matt00 Community Specialists Community Specialists (3,790 points)

    Hey Helski242,


    Thanks for the follow up. I'm glad to hear everything is working fine now!


    - Matt