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adi12345

Q: Software update - Digital Camera RAW compatability update 4.04

I have an Imac and about 6 months ago the "Updates" tab in "Applications" reflected the following update "Digital Camera RAW compatability update 4.04" When I tried to update this in applications it has for 6 months given me a time out error. I cannot remove it from the updates tab in applications and it is blocking other updates, how can I resolve this?

Application update.jpg

iMac, OS X Mountain Lion (10.8.3)

Posted on Jul 29, 2013 8:32 PM

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Q: Software update - Digital Camera RAW compatability update 4.04

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  • by Linc Davis,

    Linc Davis Linc Davis Jul 30, 2013 10:21 AM in response to adi12345
    Level 10 (207,926 points)
    Applications
    Jul 30, 2013 10:21 AM in response to adi12345

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Select "/var/log/install.log" from the file list on the left. If you don't see that list, select

    View Show Log List

    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • by adi12345,

    adi12345 adi12345 Aug 1, 2013 11:11 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 1, 2013 11:11 PM in response to Linc Davis

    Aug  2 08:09:37 _-____Home.local Software Update[210]: SoftwareUpdate: Error encountered in scan: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fea758361c0 {NSUnderlyingError=0x7fea74ac3f80 "The request timed out.", NSErrorFailingURLStringKey=http://10.0.1.55:8088/index.sucatalog, NSErrorFailingURLKey=http://10.0.1.55:8088/index.sucatalog, SUCatalogFetchOverrideURLString=http://10.0.1.55:8088/index.sucatalog, NSLocalizedDescription=The request timed out.}

    Aug  2 08:09:38 _____-Home.local Software Update[210]: SUAppStoreUpdateController: scan (f=1, c=0, p=0, r=1) got error The request timed out.

    Aug  2 08:09:38 _____-Home.local Software Update[210]: SUAppStoreUpdateController: pre-session filtered scan failed with The request timed out.

    Aug  2 08:09:38 ______-Home.local Software Update[210]: SUAppStoreUpdateController: cancelling session because scan data is unavailable

     

    Thanks so much for your help with this Linc Davis.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Aug 1, 2013 11:27 PM in response to adi12345
    Level 10 (207,926 points)
    Applications
    Aug 1, 2013 11:27 PM in response to adi12345

    Your system is configured to download updates from a private server, not from Apple. That server isn't working or isn't reachable. If you're bound to a network directory server, or if you're behind a firewall that doesn't allow downloading updates directly from Apple, your network administrator has to solve the problem. Otherwise, proceed as follows.

    Back up all data.

    Triple-click the line below on this page to select it:

    /Library/Preferences/com.apple.SoftwareUpdate.plist

    Copy the selected text to the Clipboard (command-C).

    In the Finder, select

    Go Go to Folder…

    from the menu bar. Paste into the box that opens (command-V), then press return.

    A Finder window will open with a file selected. Delete the selected file. You may be prompted for your administrator password. Try Software Update again.

  • by adi12345,Solvedanswer

    adi12345 adi12345 Aug 1, 2013 11:53 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 1, 2013 11:53 PM in response to Linc Davis

    Hi I tried this but it said "folder cannot be found"

     

    Kind regards

     

    Adrian

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Aug 2, 2013 12:11 AM in response to adi12345
    Level 10 (207,926 points)
    Applications
    Aug 2, 2013 12:11 AM in response to adi12345

    Please follow the instructions exactly.

  • by adi12345,

    adi12345 adi12345 Aug 2, 2013 8:24 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 2, 2013 8:24 AM in response to Linc Davis

    Hi I was able to update to the latest version of Mac OS, but it doing that time out thing again with the other application updates.

     

    I copied the log file below.

     

    Aug  2 17:15:42 _____-Home.local Software Update[239]: SoftwareUpdate: Error encountered in scan: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fcb86047040 {NSUnderlyingError=0x7fcb834de580 "The request timed out.", NSErrorFailingURLStringKey=http://10.0.1.55:8088/index.sucatalog, NSErrorFailingURLKey=http://10.0.1.55:8088/index.sucatalog, SUCatalogFetchOverrideURLString=http://10.0.1.55:8088/index.sucatalog, NSLocalizedDescription=The request timed out.}

    Aug  2 17:15:42 ______-Home.local Software Update[239]: SUAppStoreUpdateController: scan (f=1, c=0, p=0, r=1) got error The request timed out.

    Aug  2 17:15:42_______-Home.local Software Update[239]: SUAppStoreUpdateController: cancelling session because scan data is unavailable

    Aug  2 17:15:42 _____-Home.local Software Update[239]: SUAppStoreUpdateController: pre-session filtered scan failed with The request timed out.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 2, 2013 8:49 AM in response to adi12345
    Level 10 (207,926 points)
    Applications
    Aug 2, 2013 8:49 AM in response to adi12345

    Navigate in the Finder to the file indicated above and delete it. It's in the Library folder at the top level of the startup volume (alongside Applications and System), not the one in your home folder.

  • by adi12345,

    adi12345 adi12345 Aug 2, 2013 9:54 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 2, 2013 9:54 PM in response to Linc Davis

    This fixed my problem thank you very much for your help it is much appreciated.