8 Replies Latest reply: Aug 3, 2013 1:38 PM by Ralph Johns (UK)
Maorriyan Level 1 Level 1 (0 points)

I'm trying to send an image by copy and paste from Preview to iMessage.

It always failure. It has exclamation mark on the right side.

By default is in .png format. I tried save it in .jpg format still having an issue.

 

Has any one know how to fix this?

 

Thanks


MacBook Pro (15-inch Early 2011), OS X Mountain Lion
  • 1. Re: iMessage unable to send image
    Linc Davis Level 10 Level 10 (118,495 points)

    All recipients, or only one? Can you send plain-text messages?

  • 2. Re: iMessage unable to send image
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    HI,

     

    You imply that this is a Pic sent via  the iMessages  Account in the Messages app on a Mac.

     

    From this App you cannot tell if the Apple ID or iPhone number used as a contact point is on a WiFi network or not.

    This means that to an iPhone it might be on a Data plan connection and there maybe limits on the size of anything that can be sent.

     

    In the Window Menu is the optin for File Transfers.

    Does this say the pic failed or does it say it is "waiting".

     

    If you know the person receiving the Pic is on a WiFi or is on a Mac that is Ethernet connected (so the pic should go through) then look in the activity Monitor (Applications/Utilities) and see if IMFileTransferAgent is showing.

    It should not actually show. It may appear briefly as you send a pic, sometimes too fast to read as it normal function.  Being stuck is an issue.

    If it does show highlight it and then use the Quit option top left.

    (Confirm Force Quit)

    At this point you may find "Waiting" items are sent.

     

    If you are sending via an AIM Account then the URLFileTransferAgent is the one that will be involved.

    The same is true of Jabber accounts although additionally these need to also allow File Transfers on the server end.

     

     

    3Sigcopy2.png
    8:11 pm      Saturday; July 27, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 3. Re: iMessage unable to send image
    Maorriyan Level 1 Level 1 (0 points)

    Hi Linc Davis,

    Text file is ok. Issue with picture.

     

    Hi Ralph,

    This issue never happens before.

    I am sending image from MacBook Pro which connected thru ethernet to mobile number and/or to other Apple ID.

    I don't believe this is relates to data plan quota.I have unlimitted quota.

     

    So does the recipient.

     

    IMFileTransferAgent is showing in Activity Monitor.

     

    I ran disk utility, it does not fix the issue.

  • 4. Re: iMessage unable to send image
    Linc Davis Level 10 Level 10 (118,495 points)

    If you have more than one iMessage ID for the recipient, such as a phone number and an email address, try a different one. You may get a warning that the other ID is not registered for iMessage. In that case, quit and relaunch Messages. Try again to send the file.

  • 5. Re: iMessage unable to send image
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    I said if the IMFileTransferAgent was showing that this was an unnatural state and you should quit it.

     

    Why did you run Disk Utility instead ?

     

     

     

     

    3Sigcopy2.png
    8:02 pm      Sunday; July 28, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 6. Re: iMessage unable to send image
    Maorriyan Level 1 Level 1 (0 points)

    Under Preferences, I changed start new conversation from my Apple ID (e-mail) and from mobil no. All of them having same issue

  • 7. Re: iMessage unable to send image
    Linc Davis Level 10 Level 10 (118,495 points)

    Please read this whole message before doing anything.

    Back up all data.

    Quit Messages if it’s running.

    Step 1

    Hold down the option key and select

    Go Library

    from the Finder menu bar. Move the following items from the Library folder to the Trash (either may not exist):

     

    • Caches/com.apple.Messages
    • Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent

     

    Leave the Library folder open. Log out and log back in. Try Messages again. If it works now, stop here. Close the Library folder.

    Step 2

    If you still have problems, quit Messages again. Go back to the Finder and move the following item from the open Library folder to the Desktop:

     

    • Messages

     

    Note: you are not moving the Messages application. You’re moving a folder named “Messages.”

    Test. If Messages now works, delete the Messages folder on the Desktop. Otherwise, quit Messages again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.

    Step 3

    In the Preferences subfolder, there may be several files having names that begin with any of the following strings:

     

    • com.apple.iChat
    • com.apple.imdsmsrecordstore
    • com.apple.imessage
    • com.apple.imservice

     

    Move them all to the Desktop. There may also be a file with the name "com.apple.imagent.plist". Move that to the Trash.

    Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.

    Log out and log back in. Test again. This time Messages should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes Messages to malfunction. Delete those files and recreate whatever settings they contained.

    If the issue is still not resolved, quit Messages again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.

    If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting Messages and restoring the items you deleted in those steps from your backup.

  • 8. Re: iMessage unable to send image
    Ralph Johns (UK) Level 9 Level 9 (67,515 points)

    Hi,

     

    Linc actually said that if the person you are trying to communicate with has both an iPhone Number and an Apple ID (or even a secondary email as contact ID) then try those.

     

    You state you changed things at your end.

     

    Basically again you have done something different to the advice offered.

     

    3Sigcopy2.png
    9:37 PM      Saturday; August 3, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

     

    Message was edited by: Ralph Johns (UK)