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iPhone 5:  Restoring Camera Roll from iCloud Backup.

18472 Views 21 Replies Latest reply: Dec 26, 2013 12:48 AM by Leiwaya RSS
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Jumping Jen Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 27, 2013 7:20 PM

  When restoring all data from iCloud Backup, Camera Roll never finished downloading.  It was stuck at 5 out of 715.  How can I restore Camera Roll from iCloud Backup now that the initial "start up" Restore is complete?

iPhone 5, iOS 6.1.4
  • randers4 Level 9 Level 9 (53,340 points)

    If you stopped the iCloud backup you'll have to start over.  To restore your photos, you might try the approach used by ezjules in this post: https://discussions.apple.com/message/19518589#19518589.

  • randers4 Level 9 Level 9 (53,340 points)

    You're welcome.

  • randers4 Level 9 Level 9 (53,340 points)

    You wouldn't be able to open the Photos app before the device restarts and begins the "background" phase of restoring, during which you can use the phone.  I'm not sure why you are having problems restoring your settings; this "foreground" phase of restoring does not normally take very long to complete. 

     

    Although Apple recommends against interrupting a restore during the foreground phase, if you're convinced it's hung you may have to by resetting it and trying again.  If the problem persists, you could either try restoring your phone, then restoring the backup again or making an appointment at the Genius Bar at a nearby Apple store to have them take a look at it (although I suspect they would restore the phone too).

  • randers4 Level 9 Level 9 (53,340 points)

    I suppose you could try on a different wifi network, such as at a friend's house just to eliminate that as a variable.  You could also make an appointment with the Genius bar at a nearby Apple store and have them try it on their wifi network.

     

    Unfortunately, there are numerous posts from people encountering problems restoring photos from iCloud backups.  I always recommend importing photos regularly to your computer rather than relying on the backup, as explained here: http://support.apple.com/kb/HT4083.  I know this doesn't help you at this point, but may in the future.

     

    I hope you are able to find a way to get your photos back.  Good luck.

  • randers4 Level 9 Level 9 (53,340 points)

    Don't know if it would do any good, but you could try power-cycling your wireless router (unplugging it for 15 seconds, then plugging it back in), resetting network settings on your phone (in Settings>General>Reset), and changing the router's DNS settings to use Google's public DNS (see https://developers.google.com/speed/public-dns/docs/using) to see if you have any better success.

     

    I would restore to the iTunes backup only as a last resort.  You could try going to iTunes Preferences>Devices and checking "Prevent...from syncing automatically".  Then connecting your phone and attempting to restore the backup but I suspect when you connect it will prompt you to restore from backup or restore as new, and if you choose restore from backup after backing up your phone will restart and begin syncing anyway.  I suppose when this happened you could cancel the process by clicking ths "x" in the iTunes status window and you may be good to go, but I'm not sure.

  • Sugarcreampuff Level 1 Level 1 (0 points)

    Hi,

     

    Hope anyone could me.

     

    Does anyone know how to retrieve the deleted photos (taken last night and accidentally deleted early this morning)? I just got the new iphone5 and I forgot to sign in to iCloud so I dont have a back-up.

     

    Please help me. I dont know what to do.

  • BananaJr Level 1 Level 1 (0 points)

    Not sure if this was your issue too, but mine was apparently stuck on passwords missing from a mail acct and Starbucks app. Once I found those and cleaned up the passwords the camera roll resumed downloading

  • andrew.in.Boston Level 1 Level 1 (0 points)

    I had a similar problem where it seemed to be stuck on downloading a picture.  I ended up resetting the iPhone (not a hard reset), and it seemed to work from there overnight (though I wasn't actively monitoring the restore proces).

  • jnny_jawknee Level 1 Level 1 (0 points)

    I'm having a similar issue.

    In trying to resolve it at some point, I just deleted all the grey (empty) thumbnail images from my camera roll. So now there are 0 in my camera roll (I have already downloaded them all to iPhoto).

     

    The result is that now the camera roll thinks it's constantly downloading something, although nothing appears. I wish there were a way to stop this. Some sort of switch in the system.

    IMG_4907.jpg

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