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aperture wont recognize serial number

1668 Views 6 Replies Latest reply: Aug 3, 2013 8:48 AM by fedeheinemann RSS
flexolink Calculating status...
Currently Being Moderated
Jun 5, 2013 4:38 PM

I changed to a new iMac, copied all my software across and now every time I launch the computer, Aperture asks me to register.

I enter the Old serial number, then it asks for the correct one, I enter the upgrade one and then it asks for the original. I enter the old one again and it works OK.

When I reboot I have to go thrpough the whole procedure again.

I don't have my Aperture 1 or 2 disks anymore, only my Aperture 3 upgrade.

P_ain in the proverbial.

Aperture 3, OS X Mountain Lion (10.8.4), aperture wont recognize serial numb
  • firstlaunch Level 3 Level 3 (610 points)
    Currently Being Moderated
    Jun 5, 2013 5:21 PM (in response to flexolink)

    Try the following:

    -Quit Aperture.

    -Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".

    -Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.

     

    Reenter your serial number, hopefully for the last time.

     

    If this did not help:

     

    Sometimes Aperture writes the "ProAppsSystemID" into the temporary directory "/tmp".

    Check if you can find it there: Launch the "Terminal" application (from Applications > Utilities) and write into the Terminal window:

         open /tmp

    If you see "ProAppsSystemID" there, move it into the folder:

     

    Your Macintosh HD > Library > Application Support > ProApps

  • impression Calculating status...
    Currently Being Moderated
    Jun 5, 2013 7:23 PM (in response to flexolink)

    I suggest calling Applecare:

     

    Support and AppleCare

     

    http://support.apple.com/kb/HE57

     

    You can call 1-800-275-2273 within the US.

     

    You might consider Repairing Disk Permissions on the hard drive using Disk Utlilities since it's occurring with multiple apps.

  • léonie Level 8 Level 8 (46,510 points)
    Currently Being Moderated
    Jun 6, 2013 12:17 AM (in response to flexolink)

    Ron,

    you do need all serial numbers - Aperture 1, 2, and 3, if you always bought upgrades. Do you have all serial numbers? And do you enter the serial numbers from an Administrator's account? Installation is best be done as an admin.

     

    If you do not have all numbers, you need indeed to contact Apple with a proof of purchase:

    HT1861 Replacement Serial Numbers: Apple Support Communities

     

    If you do not have reinstalled Aperture but migrated it, I'd strongly recommend to reinstall it from the original Aperture 3 installer and then to upgrade, you can reinstall using the Trial version as described in this support article Aperture 3.4: May quit unexpectedly on launch after updating

    Download the Aperture 3.1 Trial.

     

    After reinstallation upgrade immediately to the latest version using Software update. Don't try to run the Trial version.

     

    Léonie

  • fedeheinemann Calculating status...
    Currently Being Moderated
    Aug 3, 2013 8:48 AM (in response to firstlaunch)

    Thank you very much, it works for me.

     

     

    Sometimes Aperture writes the "ProAppsSystemID" into the temporary directory "/tmp".

    Check if you can find it there: Launch the "Terminal" application (from Applications > Utilities) and write into the Terminal window:

         open /tmp

    If you see "ProAppsSystemID" there, move it into the folder:

     

    Your Macintosh HD > Library > Application Support > ProApps

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