Currently Being ModeratedAug 2, 2013 4:18 PM (in response to Flycherokee)
You cannot access any settings for printing on the phone. Try powering the printer off/on. Then do a reset on the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and release. The phone is seeing the IP address of the printer based on what the wifi network is sending out. You may also need to do a power cycle on the router too.
Currently Being ModeratedAug 2, 2013 7:35 PM (in response to ChrisJ4203)
Is this a hard reset (back to factory settings and I'll have to set the phone up again) or a soft reset?
Currently Being ModeratedAug 3, 2013 9:40 AM (in response to Flycherokee)
When speaking of a reset involving user troubleshooting, the one that I described to you is it and it does not affect data at all. When you talk about reset to factory settings, that is done via the Settings. There you choose Reset Network, etc. Those are called by the name they have in Settings. There really is no hard or soft reset. But, to reiterate what I said earlier, the reset I recommended does not affect data.
Currently Being ModeratedAug 3, 2013 11:06 AM (in response to ChrisJ4203)
Thank you for your info. I have tried it twice. However, it still gives me an error statement of "the printer is offline". I have checked and the printer is ready to print according to my computer's "Control Panel" and I can print using the app "i-can print". Any additional recommendations?
Currently Being ModeratedAug 3, 2013 11:20 AM (in response to Flycherokee)
I'm not sure if the app would have any effect on the overall action of AirPrint, but try these two support documents. First is AirPrint basics http://support.apple.com/kb/ht4356 and the second is a setup and troubleshooting document for AirPrint http://www.apple.com/support/iphone/assistant/airprint/ . Good luck.
Currently Being ModeratedSep 12, 2013 11:32 AM (in response to ChrisJ4203)
This didn't help. I cannot update the AirPrint IP address.
Currently Being ModeratedSep 12, 2013 11:37 AM (in response to Flycherokee)
My only other recommendation would be to check the firmware on the printer. I use my HP Printer and set the IP address of the printer as static. That way the router does not attempt to change it and once the iPhone finds it, there is no issue.
I don't know if this app you have installed could be a problem, but you may have to contact HP since both of these things are about the printer.
Do you have anything else on your wifi network that would interfere with the settings for the printer? HP would probably be the one to ask about printer settings, again since the phone does not have a regular settings area for the printer and AirPrint.