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BobWeaver

Q: My audio apps keep playing in the background after I answer a phone call. How do I turn this off?

My audio apps keep playing in the background after I answer a phone call. How do I turn this off?

iPhone 4

Posted on Aug 1, 2013 8:31 AM

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Q: My audio apps keep playing in the background after I answer a phone call. How do I turn this off?

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  • by sterling r,

    sterling r sterling r Aug 3, 2013 12:21 PM in response to BobWeaver
    Community Specialists
    Aug 3, 2013 12:21 PM in response to BobWeaver

    Hello BobWeaver,

     

    It sounds like we need to troubleshoot the software on your device as that is not expected behavior.

    I would perform steps 1, 3 and 5 from the iPhone Troubleshooting Assistant found here http://www.apple.com/support/iphone/assistant/phone/. If you get to step 3, then I suggest closing all the apps. Here is step 1 to get you started:

     

    Restart iPhone

     

    To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.

    Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.

    Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

    If your device does not turn on or displays a red battery icon, try recharging next.

     

    Cheers,

    Sterling