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icloud is not accepting my password

1027 Views 7 Replies Latest reply: Apr 8, 2014 8:05 AM by mathewsie RSS
BarbieABA Calculating status...
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Aug 1, 2013 2:14 PM

icloud is not accepting my password

AirPort Extreme 802.11n (4th Gen), OS X Mountain Lion (10.8.4)
  • matt00 Community Specialists Community Specialists (3,235 points)
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    Aug 3, 2013 2:23 PM (in response to BarbieABA)

    Hello BarbieABA,



    Thanks for the question, and welcome to Apple Support Communities.


    The following article provides information relevant to your question:


    iCloud: Account troubleshooting


    I receive a "failed user name or password" alert when attempting to sign in at or using the iCloud preference pane or control panel on a Mac or PC:


    - Ensure you are entering your entire Apple ID when you sign in (for example, if your Apple ID is "," make sure you are not trying to sign in with just "username").


    - Verify that the Caps Lock key is not enabled (all passwords are case sensitive).


    - Ensure you are using the correct iCloud associated Apple ID and not a different Apple ID used for other services. For more information about having more than one Apple ID, see this article.


    - If needed, reset your Apple ID password at


    Note: If you use the same Apple ID for iCloud as you do for other Apple Services, (for example, Apple Online Store, iTunes Store, or Mac App Store), changing your iCloud account password also changes your password for the other Apple services. Make sure you sign in to those services using your new password. Also, be sure to update your Apple ID password on all of your devices and computers that may use your Apple ID (such as, any email applications that you use to receive iCloud email).





    Matt M.

  • Valerie253 Calculating status...
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    Oct 28, 2013 5:42 AM (in response to BarbieABA)

    Hi, Hopefully it works, I went into my icloud account  click on I forgot id which then goes to Apple you then click on change password, it will email you. you then click on the link in the email and sign in with your icloud account,  you @ me .com whatever is your sign in you can then change the password. I was making the mistake of signing in with my appleid as thats what it askes for, but sign in with your icloud id.

    Hope this fixis it for you.

  • Valerie253 Level 1 Level 1 (0 points)
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    Oct 28, 2013 5:44 AM (in response to Valerie253)

    Yeh    it worked !!!!

  • SandySA Calculating status...
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    Oct 29, 2013 11:59 PM (in response to BarbieABA)

    I get told that my Apple ID is correct but wont work for iCloud (which I am only starting to learn about so all very new to me!) What must I do?

    Second question: I dont have any apple devices (except iPod and iTunes on my PC)..would this perhaps be the reason I cant connect?

    Third question: Do I need to do upload iCloud onto my Galaxy phone also?


  • chris12009 Calculating status...
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    Nov 11, 2013 6:50 AM (in response to matt00)

    Hi, I have forgotten my icloud password and when i try to get it reset via email i am not receiving the email. i have also tired to do the security questions but its not excepting my date of birth. Do you have any ideas.

  • MVMike Level 1 Level 1 (95 points)
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    Apr 7, 2014 8:11 PM (in response to chris12009)

    I have same issue, won't accept my DOB.

  • mathewsie Calculating status...
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    Apr 8, 2014 8:05 AM (in response to BarbieABA)

    Same here, I cannot activate mine because I bought it second hand


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