1 20 21 22 23 24 Previous Next 597 Replies Latest reply: Feb 6, 2014 9:28 AM by KJ W Go to original post Branched to a new discussion.
  • 315. Re: ios 6.1.3 WIFI problem
    JSinMCO Level 1 Level 1 (0 points)

    The statement that sometimes an update breaks wi-fi is very wrong. That should never happen and Apple needs to step up to the plate and correct it.

  • 316. Re: ios 6.1.3 WIFI problem
    TJBUSMC1973 Level 5 Level 5 (5,215 points)

    More accurately, sometimes an iOS update, while not causing an internal problem to the phone, means that an outdated firmware on a wi-fi router no longer recognizes the 'system', so to speak.

     

    It's not that the update breaks the wi-fi; it's that something else needs to be updated as well.

     

    Apple can't fix a problem with another company's wi-fi router firmware being out of date.

  • 317. Re: ios 6.1.3 WIFI problem
    JSinMCO Level 1 Level 1 (0 points)

    You've got to be kidding! Apple sold the device! Of course they are responsible for anything they do that causes it to fail.  I worked in technology for over 30 years, many of those years as a software engineer, and if anything I ever did caused firmware or hardware to fail, I would have been responsible for making it right.

  • 318. Re: ios 6.1.3 WIFI problem
    TJBUSMC1973 Level 5 Level 5 (5,215 points)

    Let me explain it again:

    If an update to the operating system of Device A causes a problem with Device B, because Device B's operating system is not updated to recognize the updated operating system of Device A, and the issue can be corrected by updating the operating system of Device B, to be compatible again with Device A again...

     

    Then HOW is that the fault of the manufacturer of Device A?

     

    Device B's operating system needs to be upgraded.  That's not the purview of the manufacturer of Device A.

  • 319. Re: ios 6.1.3 WIFI problem
    JSinMCO Level 1 Level 1 (0 points)

    YOu could not be more wrong.  Let ME explain again. The manufacturer of Device A sold me Device B with Device A as a single unit.  They are responsible for maintaining the integrity of the unit or publicly announcing that it will no longer be supported with release x.  Apple has not done that. 

  • 320. Re: ios 6.1.3 WIFI problem
    TJBUSMC1973 Level 5 Level 5 (5,215 points)

    So, Apple sold you the third-party Wi-Fi router?

     

    It's like this:  if you want to use two separate devices together, then they have to be able to communicate properly.  If both devices have updates available, then you update both of them.

     

    If after updating them both to the newest firmware/OS/etc,, they no longer work together, then it's not logical to automatically assume that one device or the other is causing the communication error.

  • 321. Re: ios 6.1.3 WIFI problem
    JSinMCO Level 1 Level 1 (0 points)

    My wifi router is not the problem.  Every other device can connect to it just fine. Only the crappy Apple device cannot. The wifi adapter in the Apple devices quit working after upgrading the software to 6.1.3.   You can not make any valid argument that an external device is the problem. That is preposterous!!!

  • 322. Re: ios 6.1.3 WIFI problem
    TJBUSMC1973 Level 5 Level 5 (5,215 points)

    Did you attempt to upgrade the firmware of the wi-fi router?  The fact that other non-iOS devices have no issue with connection indicates that one possibility is that the out-dated firmware of the Wi-Fi router maybe the root cause of the issue.

     

    Does your iOS device have any problem connecting to, say, public Wi-Fi systems?

  • 323. Re: ios 6.1.3 WIFI problem
    Allan Sampson Level 10 Level 10 (123,340 points)

    Can your iPhone connect to any other wi-fi network besides your own?

     

    If the problem is with your wi-fi network only, have you tried resetting the router and modem?

     

    If the iPhone cannot connect with any wi-fi network and there is no change after restoring the iPhone as a new iPhone or not from the backup, the iPhone has a hardware problem.

  • 324. Re: ios 6.1.3 WIFI problem
    WifiGreyedOut Level 1 Level 1 (0 points)

    iOS update 6.1.3 is a wifi and blue tooth killer. 

     

    If ur not under warranty, apple will ask you to pay $199 for a replacement which itself may have same issue, then you just pay another $199. 

  • 325. Re: ios 6.1.3 WIFI problem
    Allan Sampson Level 10 Level 10 (123,340 points)

    Hogwash on both counts.

     

    Why wasn't wi-fi and bluetooth "killed" on my iPhone 4S, iPhone 5, and iPad 2 all running 6.1.3?

  • 326. Re: ios 6.1.3 WIFI problem
    WifiGreyedOut Level 1 Level 1 (0 points)

    iOS update 6.1.3 is a wifi and Bluetooth killer.  I'm out of warranty and refuse to pay $200 for a replacement which can have the issue.

     

    I've gone to the apple store twice, they tricked me.  Called apple support and hours later, after consistently defying all three agents... Telling them if its not my fault, why should I have to pay anything?

     

    I have a case number, it's been dragging for a bit but the last person I spoke with I have an email for, case number for.  She's assured me she will take it up with the engineers at apple. 

     

    Hey, I ain't got $200. Ok. So, I'm hoping apple picks up its pace, fixes this and many other issues and come out with a freaking new phone already.  Uh, I hope this post don't get deleted as my previous ones have been.  Apple is silent, apple knows (watch this post disappear) they think we'll just hold on, stay frustrated and still not move to android. The freakin problem is they are right there.  I choose apple. So, apple get ur act together!

     

    I'll post any updates regarding my case with apple and my wifi greying out and Bluetooth not working.

  • 327. Re: ios 6.1.3 WIFI problem
    WifiGreyedOut Level 1 Level 1 (0 points)

    "Hogwash" lolllllll

     

    Good question, hmmm why is that the update hasn't killed your wifi.  Idk.  Lets ask apple.

     

    Apple, why haven't you killed hogwashes wifi as you have killed mine?  Lets keep this unfair game, fair! Kill his Bluetooth and wifi too! Or fix mine.

     

    Time magazine has an article you could look up regarding this issue.

     

    It's been going on for months.  The journalist ended up paying $199.

  • 328. Re: ios 6.1.3 WIFI problem
    Allan Sampson Level 10 Level 10 (123,340 points)

    Wi-Fi and Bluetooth is killed on the iPhones for habitual whiners. The iPhone has a narcissistic/entitled sensor and when tripped constantly over long periods of time, wi-fi and bluetooth fail and can no longer be turned on in the hope the entitled lose their mind and are finally committed.

  • 329. Re: ios 6.1.3 WIFI problem
    TJBUSMC1973 Level 5 Level 5 (5,215 points)

    Your replacement will have a warranty, so if it has the same issue (and you can always have them test it, in store, in front of you, to verify that it does not have the same issue), they would replace it, for free, under warranty.

     

    Apple is willing to replace your $749, out of warranty device, for only $199.  That's more than most companies do.

     

    It's not an endemic problem of iOS 6.1.3, or any other iOS, nor of any iPhone.  It's a hardware defect, which apparently did not appear in your device until a full year had elapsed.  In other words, the device performed, as promised, within the hardware warranty that was provided at time of purchase.

     

    Does it suck to have been the unlucky one that got one of the defective models?  Sure.  But you have more options available than are actually required for Apple to provide.

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