5 Replies Latest reply: Jun 29, 2014 9:05 AM by No Nickname
Attil Level 1 Level 1 (0 points)

ATV 3 with latest update connects fine with wifi, but as soon as i plug in the ethernet cable, it loses connection. The cable has been tested on my MacBook Pro and all is working fine. Any thoughts?

 

Thanks in advance.


Apple TV 3, OS X Mountain Lion (10.8.3)
  • 1.
    judysings Community Specialists Community Specialists (2,650 points)

    Hi Attil,

     

    Although the article below mainly focuses on Wi-Fi connections, there is some information regarding troubleshooting your Ethernet connection:

     

    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

     

    Apple TV can use either an Ethernet or a Wi-Fi connection. When Ethernet is connected, Apple TV automatically defaults to using that connection.

    Verify that your Apple TV is using the latest software by selecting Settings > General > Software Update. If your Apple TV can be updated, install the update and then try the steps again.

    Checking your network connection settings. You can view or adjust these by selecting Settings > General > Network on Apple TV:


    Restart your Apple TV by selecting Settings > General > Restart.

    Try restarting your router and modem by turning it off and then on again.


     

    I hope this information helps ...

     

    - Judy

  • 2. Re: ATV 3 won't connect with Ethernet...
    Attil Level 1 Level 1 (0 points)

    Hi, Judy. All of the above did not work. I'll give you a more detailed description of my setup, maybe it will help...

    Cable coming in from outside to Cable Modem to Airport Extreme to DLink hub to ATV3. I've hooked up my Macbook pro to the same line of the ATV3 with no problems.

     

    When i hook up the ATV and go to settings, i get this info:

    IP Address - yes

    Subnet Mask - yes

    Router -no

    DNS - n/a

     

    Thanks in advance

  • 3. Re: ATV 3 won't connect with Ethernet...
    DocMac111 Level 1 Level 1 (0 points)

    Attil,

     

    I am having similar issue since yesterday. Did you find any soultion?

     

    Gchin

  • 4. Re: ATV 3 won't connect with Ethernet...
    Edgar A. Level 1 Level 1 (0 points)

    Hi, im from mexico, and i have the same problem since 2 months ago, the ethernet works in every computer except in the apple tv, what can i do?.

  • 5. Re: ATV 3 won't connect with Ethernet...
    No Nickname Level 1 Level 1 (0 points)

    Has anyone found a solution to this?

     

    I tried to "Restore" to factory settings but it won't let me do this as I'm not connected to a network?  Even though I have my ATV plugged in to an Ethernet port! it only gives me an option to connect via Wi-Fi.

     

    So Reset and Restore will not help this problem.