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Calling: other party does not hear me

329 Views 4 Replies Latest reply: Aug 6, 2013 11:27 AM by sterling r RSS
hajeetrom Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 1, 2013 6:31 AM

When calling someone, the other party does not hear me at all (I hear them fine, always), or sometimes only during the first seconds. Facetime always works fine both ways, video and audio.

I have shut down the iPhone and did a restart, no avail. I did a complete restore, no avail. Noone I asked (friends, Apple dealer) has encountered the problem before.

(Of course I still have enough credit to make calls.)

 

Has anyone encountered this before? Has anyone any suggestion that will help me in diagnosing?

(I read similar questions, but I added that Facetime works fine.)

 

Thanks in advance.

iPhone 4, iOS 6.1.3
  • sterling r Community Specialists Community Specialists (3,240 points)
    Currently Being Moderated
    Aug 3, 2013 9:52 AM (in response to hajeetrom)

    Hello hajeetrom,

     

    If in the restore you did, the backup of the device was restored as well, that could be the problem. Try restoring and setting up the iPhone as new to see what happens.

    iTunes: Restoring iOS software

    http://support.apple.com/kb/ht1414

     

    Cheers,

    Sterling

  • sterling r Community Specialists Community Specialists (3,240 points)
    Currently Being Moderated
    Aug 6, 2013 11:27 AM (in response to hajeetrom)

    Thank you for the update!

     

    It sounds like you may need service at this point but thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.

     

    Regards,

    Sterling

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