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iPod Classic 120GB

962 Views 5 Replies Latest reply: Aug 5, 2013 10:48 AM by Kenichi Watanabe RSS
andresmart92 Calculating status...
Currently Being Moderated
Aug 3, 2013 10:18 AM

I have a iPod classic 120GB and itunes isn't syncing all of my music. I have over 5,000 songs. But, once it syncs about 500 of the songs itunes freezes and stops syncing and gives me an error. I have tried changing the music files from MP3 to AAC that didn't work, I've also tried dragging and dropping the songs in sections and once it gets to 600 songs it give me another error. I've pretty much tried it all and now I have no idea what to do. Someone please help!

iPod classic, Windows 7
  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    Aug 3, 2013 1:34 PM (in response to andresmart92)

    Did you try doing a Restore on the iPod?  If the iPod's hard drive has data corruption, that may be why it errors out at a certain point in the data transfer.


    The Restore button is on the iPod's Summary screen in iTunes.  This will erase the iPod's hard drive, reinstall its software, and set it to default settings.  If the data corruption is not due to a hardware fault, the Restore should fix the problem.


    NOTE:  If there is a hardware fault on the iPod's hard drive, the Restore process may fail.

  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    Aug 3, 2013 2:17 PM (in response to andresmart92)

    It is likely that the iPod's hard drive is faulty, and there is a problem with the iPod's storage media at about the point where 500 to 600 songs would be loaded.  That is why it errors out consistently at about the same point in the data transfer, no matter how you load the songs.


    You said you tried converting your song files from MP3 to AAC, so that would rule out a problem with the files being transferred.


    It may be a problem with the connection between iPod and computer, but then, I think the problem would occur at a random point, not consistently when you get to about 500 to 600 songs.


    You can set the iPod to Disk Mode



    With iTunes NOT running, connect the iPod.  If you have any Windows utilities that can examine a hard drive, you can try them on the iPod's hard drive.


    You may want to try reformatting the iPod's hard drive using Windows (instead of doing a Restore in iTunes).  The format type used on the iPod's hard drive is FAT32 (when the iPod is used with a Windows PC).  If there is an option to do a "quick format," do NOT select that option.  Do a "full" format (it may fail at that same point).


    If that completes successfully, try running iTunes.  It will probably prompt you to do a Restore, which you will need to do because the iPod does not have any of its software loaded.  Then, see if your problem still recurs.

  • Kenichi Watanabe Level 7 Level 7 (30,005 points)
    Currently Being Moderated
    Aug 5, 2013 10:48 AM (in response to andresmart92)

    Unfortunately, based on the information provided, my guess is that the hard drive in the iPod has become faulty.  There is probably a portion of the hard drive storage media that has "bad sectors" and attempts to write data there causes failure.


    If you have an Apple Store nearby, you can take it there to have an Apple tech support person at the Genius Bar examine it in person.  You can make a reservation through the store's web page



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