Q: My shift key on the right side does not work. How do I know if it is the keyboard or a computer setting

If you need a solution, take the keyboard to your local Apple Store or an AASP.  Especially, if you have AppleCare or are still under warranty.

You can use the Keyboard Viewer, a simple utility that is part of OS X for quite awhile.

You can read instructions for turning on the keyboard viewer here"

http://macs.about.com/b/2008/09/25/reader-question-inserting-special-characters. htm

Although that article is about using the

Character Viewer, it will get the Keyboard Viewer setup for you. Once it is installed in your menu, simply select the Keyboard Viewer and then press the shift key on your keyboard. If the key is highlighted, your keyboard is working correctly.

Tom

kmg09 wrote:

 

I ... want to make sure it is the keyboard and not a incorrect setting?

Borrow another usb or wireless keyboard and see if it works OK.

If it's only the Shift key on the right side, it has to be the keyboard.

I just unplugged mine. Wiped it down real good with a baby wipe and now  ?????????????????   it works just fine.