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TS1702: iOS: An app you installed unexpectedly quits, stops responding, or won’t open

Learn about iOS: An app you installed unexpectedly quits, stops responding, or won’t open

TS1702 App Store updates blank

42195 Views 345 Replies Latest reply: Sep 14, 2013 1:43 PM by azjimbo RSS
  • LlammaMomma Calculating status...
    Currently Being Moderated
    Jul 31, 2013 8:43 PM (in response to Jamillah)

    Mine just started working, also.  Have not done anything to fix it.  The update was there, and the page wasn't blank.  After I installed the update I  got the message all my apps are up to date.  FINALLY! I suppose we will never know what the fix was or why it broke.

  • nerfTractor Calculating status...
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    Aug 1, 2013 2:11 AM (in response to I am a duck)

    Ipad 2 here. I signed out of Apple Store and back in (same credentials) and then my updates zoomed in like a boss. Who knows whether the signout made the difference, eh?

  • CarenTarvin Calculating status...
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    Aug 1, 2013 3:33 PM (in response to I am a duck)

    And mine is now working as well.

     

    Following the shut apps down/hard restore did NOT work for me.  Signing out and back in did NOT work for me.

     

    Randomly this morning, I clicked on the App Store, and after a few seconds of swirling....update page is functional!  All Apps Are Up To Date!  No more scrolling through the alphabet!

     

    Sure would have been nice for Apple to acknowledge the was an issue, but I guess I'll just have to be grateful for the fix.

  • tgibbs Level 1 Level 1 (70 points)
    Currently Being Moderated
    Aug 2, 2013 7:27 AM (in response to CarenTarvin)

    Some people who contacted Apple were told that they were aware of the issue and working on it, but didn't know when it would be fixed. I didn't bother contacting Apple, because I found that this forum, provided by Apple, offered all of the information I needed:

    - It was clear that the problem was not unique to my device, so I knew that there was no point in taking my iPad to the Genius bar.

    - The problem was on Apple's end, so it probably would not be fixed by fiddling around with settings or restoring my iPad.

    - Some people had already reported it to Apple, so I didn't need to file a bug report. It was therefore a safe bet that Apple was working on it.

    - It was possible to work around the problem by updating via computer, the Purchased tab, or searching for specific apps.

     

    This is not really the kind of routine problem that customer service is trained to handle, in any case. With this kind of issue, I find that it is much more efficient to get info from other users here than waiting for news to filter upstream to Apple and then back downstream to the customer service reps. Particularly when the answer is likely to be no more informative than "Yes, we're working on it."

  • Jean Jones2 Calculating status...
    Currently Being Moderated
    Aug 2, 2013 7:57 AM (in response to I am a duck)

    I must admit that this problem and fix has made me much more appreciative of my update screen.  I used to take it for granted but now I get a warm feeling to see it working. 

  • BusamaninVA Calculating status...
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    Aug 5, 2013 2:24 PM (in response to rbishop76)

    I had the same problem with my iPad 3 Verizon LTE.  In addition I had the LTE keep dropping to 3G.  I did a hard reboot which solved it for me by holding the Sleep + Home button till the Apple logo appears.  For good measure, once it booted up, I did it a 2nd time and all my issues were solved.  Hope this works for you.

  • MTG68 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 6, 2013 4:07 AM (in response to Templeton Peck)

    The fact that you attack people like me who are fed up with apples lack of support over their sloppy software these days makes me feel sorry for you. I think apple really ***** lately and regardless of how big they've gotten, when it comes to problems like this they should acknowledge the problem publicly so we don't waste our time on these forums or on tech support trying to figure out whats going on.

     

    <Edited By Host>

  • tgibbs Level 1 Level 1 (70 points)
    Currently Being Moderated
    Aug 6, 2013 7:09 AM (in response to MTG68)

    Acknowledge it where? Take up everybody's time with a public announcement regarding a problem that affects only a minority of people and that is easily worked around, to tell them what? "We're working on it, but we don't yet have enough information to tell you when it will be fixed"? Does that really sound efficient?

     

    It took me only about 5 minutes to go to the Support section on Apple's web site, scan the topics, and see that other people were reporting the same issue. That told me everything that I really needed to know: that it was a problem on Apple's end, and that there was no point in fiddling with the settings on my iPad, that the problem had already been reported to Apple, so all I needed to do was wait, and the problem would eventually be fixed--as indeed it was. I'd already figured out the workarounds for myself, but even if I hadn't, another 5  minutes on the forum would have given me that information. So my time on the forums was hardly wasted.

     

    Unless there is some reason why I need to take immediate action, such as a security vulnerability or a bug that could endanger my data, I'd prefer that Apple not take up my time with public announcements over minor issues that I can resolve in a few minutes on the Support section of Apple's web site.

  • fromsouth Level 4 Level 4 (3,170 points)
    Currently Being Moderated
    Aug 6, 2013 8:17 AM (in response to I am a duck)

    It seems that Apple actually did acknowledge and not only that - everyone who uses ipad sign and agreement with that "acknowledgement". Now I wonder if anyone here will acknowledge if they have a clue what they signed?

     

    "g) In addition, Services and Third Party Materials that may be accessed, linked to or displayed

    on the iOS Device are not available in all languages or in all countries or regions. Apple makes

    no representation that such Services and Materials are appropriate or available for use in any

    particular location. To the extent you choose to use or access such Services and Materials, you

    do so at your own initiative and are responsible for compliance with any applicable laws,

    including but not limited to applicable local laws. Apple and its licensors reserve the right to change, suspend, remove, or disable access to any Services at any time without notice. In no

    event will Apple be liable for the removal of or disabling of access to any such Services. Apple

    may also impose limits on the use of or access to certain Services, in any case and without

    notice or liability. "

     

    That is from SLAgreement

    https://www.apple.com/legal/sla/docs/ios6.pdf

     

    How do you like them Apples?

  • tgibbs Level 1 Level 1 (70 points)
    Currently Being Moderated
    Aug 6, 2013 8:19 AM (in response to fromsouth)

    While I don't think Apple should be taking up everybody's time with a public announcement of a minor problem that has little actual impact on its customers, the fact that Apple has no liability for an outage is not relevant to the question of how Apple should deal with an outage when it occurs.

  • fromsouth Level 4 Level 4 (3,170 points)
    Currently Being Moderated
    Aug 6, 2013 8:21 AM (in response to tgibbs)

    did you notice highlighted potion that ends with "WITHOUT NOTICE"?

  • tgibbs Level 1 Level 1 (70 points)
    Currently Being Moderated
    Aug 6, 2013 8:24 AM (in response to fromsouth)

    Again, you are confusing the question of what Apple his legally required to do with the question of what Apple should do to provide high quality customer service to its customers.

  • fromsouth Level 4 Level 4 (3,170 points)
    Currently Being Moderated
    Aug 6, 2013 8:43 AM (in response to tgibbs)

    Again you are confusing me or you or anyone speculating on what apple should or should not do ( which is agains Terms of Service of apple support communities ) with what Apple had advised every ipad user it will do.

     

    Submissions

    1. Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
      1. Speculations or rumors about unannounced products.
      2. Discussions of Apple policies or procedures or speculation on Apple decisions.

     

     

    https://discussions.apple.com/terms-and-conditions!input.jspa

  • MTG68 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 6, 2013 10:14 AM (in response to tgibbs)

    I also spent time trying to resolve the issue by looking here and none of them worked for me or a lot of others. So yeah, apple needs to be quicker at acknowledging a problem and letting people know they're working on it. Better they spend 10 seconds of their time saying that then countless hours of all of hours trying to figure out if its a system wide issue or something unique to one.  This is an ongoing issue with apple.  But I guess because they put some disclosures in their user agreement that makes treating their clients as if they don't matter just fine for many of you.  For me, and many others, we'd appreciate quicker acknowledgment of problems that affect a lot of people. Especially when you call apple support.  Lately they pretend to be completely clueless about the issues and brush you off to go see a Mac genius at a store.  I've learned to wait a while as they quietly fix the problem rather than waste my valuable time seeing a "genius". God forbid they tarnish their image with the fanboys.

  • tgibbs Level 1 Level 1 (70 points)
    Currently Being Moderated
    Aug 6, 2013 10:42 AM (in response to MTG68)

    It's unlikely that customer service is "pretending" to be clueless. There's a reason that I didn't bother to go to customer service with this issue. Keep in mind that customer service reps are trained to deal with standard problems. These are not high-level technicians dealing with emerging problems; they are low-to-medium level customer service specialists who deal with immense volume of calls, the vast majority are about about common, well-understood problems. They are working from a manual containing a decisioin tree. And it is going to say something like:

     

    1. Have the customer shut down and restart the device. If that doesn't work then

     

    2. If the problem is in the list of known problems and solutions, go to the entry for that list and instruct the customer to carry out the procedure there (which may involve repairing or replacing the device). If the problem is not in the list, then

     

    3. Instruct the customer to restore the device.

     

    4. If that doesn't work, suggest that the customer visit the genius bar.

     

    For something to filter down to the customer service manual, high-level technicians at Apple are going to need to figiure out the problem, develop a solution, test and validate it, pass it along to a writer who will convert it into an easy-to-follow set of instructions, who will then send it back to the techs for proofreading, until ultimately it is approved and a manual update is sent out to the customer service reps. This is going to take weeks at minimum.

     

    The geniuses at the store may be more skilled and up-to-date, but with a problem that has only recently emerged, they won't be any better equipped to solve it--the most they are likely to be able to tell you is, "We know about it and we're working on it, but we don't know when we'll have a fix."

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