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ios 6.1.3 WIFI problem

173470 Views 597 Replies Latest reply: Feb 6, 2014 9:28 AM by KJ W RSS Branched to a new discussion.
  • WifiGreyedOut Calculating status...
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    Aug 3, 2013 7:56 PM (in response to Allan Sampson)

    Ahhhh, so in soo many words, you do agree that Apple is! Behind this.

     

    By the way, whiners are customers, are they not?

  • TJBUSMC1973 Level 5 Level 5 (4,675 points)
    Currently Being Moderated
    Aug 3, 2013 7:57 PM (in response to WifiGreyedOut)

    He was being sarcastic.  Apple is not intentionally causing problems for their customers.  That's illogical.

  • WifiGreyedOut Level 1 Level 1 (0 points)
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    Aug 3, 2013 8:00 PM (in response to TJBUSMC1973)

    Oh oh oh, apologies kind sir.

  • Allan Sampson Level 10 Level 10 (122,150 points)
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    Aug 3, 2013 8:02 PM (in response to WifiGreyedOut)

    Not too bright either.

     

    Habitual whining trolls are not worth having as a customer.

  • WifiGreyedOut Level 1 Level 1 (0 points)
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    Aug 3, 2013 8:03 PM (in response to PatricJuel)

    I called apple headquarters on Friday.  Was on phone for 3 hours.

  • WifiGreyedOut Level 1 Level 1 (0 points)
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    Aug 3, 2013 8:08 PM (in response to Allan Sampson)

    Level 10.  Interesting. Mr Troll, can you add something of relevance and solve the wifi issue?

     

    If not. Psssst. Peace, go away.  My times a been waisted already for too long.

     

    Lets see what ur made of.  Explain.  Please include a solution that's not already been mentioned.

     

    Us trolls like to spend the little time we have, wisely.

  • D.Sheen Calculating status...
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    Aug 3, 2013 8:11 PM (in response to PatricJuel)

    I went to apple store in Penrith NSW Australia yesterday with my 16 month old 4S. Wifi greyed out and un-usable. The guy there ran a diagnostic. said that it was a hardware problem and replaced my phone with a brand new one on the spot. no charge.

    Thank You apple!

  • Allan Sampson Level 10 Level 10 (122,150 points)
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    Aug 3, 2013 8:14 PM (in response to WifiGreyedOut)

    Mr. Habitual Whiner, I don't help whiners. You are helpless.

  • TheGamerGal Calculating status...
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    Aug 6, 2013 1:03 PM (in response to D.Sheen)

    how come they didn't charge you? was ur phone out of warranty?

  • TheGamerGal Level 1 Level 1 (0 points)
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    Aug 6, 2013 1:04 PM (in response to WifiGreyedOut)

    so the only option they give is Phone Replacement?? right?

  • evh347 Calculating status...
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    Aug 6, 2013 2:50 PM (in response to TheGamerGal)

    Luckily for me (a Verizon customer), I added the all inclusive protection plan to our iPhones 4S's. 

     

    Two days ago, the 6.1.3 wifi bug impacted me and not my wife's phone.  This is the first time anything like this has happened where my Apple product (or feature) was rendered useless.

     

    I tried resetting the network settings as Apple suggests and then I wiped it and did a restore when that didn't work. The restore didn't work either.

     

    I contacted Verizon yesterday and spoke with an agent in their tech support division.  He knew exactly what I meant when I told him I had the "dreaded 6.1.3 greyed out wifi issue".  I was his third customer to report this in recent days and his colleagues have logged even more problems.  Verizon has had an open ticket with Apple to review the issues, but Apple has yet to even respond or acknowledge anything is wrong.

     

    In short, Verizon quickly dispatched me a replacement phone and just one afternoon later I'm sitting here with a like-new replacement that is fully functioning (with 6.1.3 running on it).

     

    I came across a theory that I happen to agree with and I'd like to share it (if not previously discussed already). 

     

    I read somewhere that the greyed-out wifi problem is BOTH a Hardware & Software issue:

     

    1) I was traveling with my phone on a cross country drive this weekend and the phone was operating normally up until this point.  I was streaming iTunes Match music over the phone while plugged into a 3rd Party car dock system (plugged into my car's cigarette lighter).  For the first time ever, I noticed songs stopped playing after about half-way through a typical playthrough and the bluetooth car dock would reset as if someone had unplugged and plugged it back in.  At the time, I didn't make the correlation that it might have something to do with an impending failure of the iPhone.  I assumed it was a failure of my car dock device.

     

    I noticed the phone was warm to the touch.  The first car dock I ever bought caused the phone to flash a warning within seconds that the phone was overheating. Remembering that I'd read reviews from people on Amazon that the that particular car dock caused a similar warning on their phones, I unplugged that car dock and returned it for a refund.  After a bit more research, I bought a different car dock that I've used quite well up until this weekend.

     

    Ever since the 6.1 iOS update, the phone doesn't seem to warn you that its overheating.  Normally, if the phone senses an overtemp situation, it's supposed to enter a protective mode and auto-shut down any services that may be causing it to overheat.  Usually, its the data intensive applications that cause this (e.g. maps, pandora, streaming audio/video, etc...).  In this case, the first thing the phone does to protect itself is shut wifi & bluetooth off.

     

    2) Because the software fails to warn you of an impending hardware failure, the phone permanately shuts off wifi. 

     

    After speaking with Verizon, replacement was the only option.

  • Annette C. Calculating status...
    Currently Being Moderated
    Aug 8, 2013 11:20 AM (in response to evh347)

    Got my iPhone 4s replaced yesterday.

     

    Upgraded to iOS 6.1.3 in early July and started having unstable wifi connections immediately (frequently dropping after a few minutes).  Tried everything but the DFU restore and heat/cold treatments.  I went to the Genius Bar yesterday to ask if iOS could be downgraded, thinking this was a software problem.  But my iPhone wouldn't even stay connected to the Apple Store's own wifi network for >5 seconds (after a DFU restore). 

     

    I was 6 months out of warranty but luckily because I bought my iPhone 4s from that retail store (Cambridge UK), the genius and the manager decided to let me exchange my iPhone 4s for free.  They weren't required to by law, but as the retailer who sold me the phone, they said they could. 

     

    New one is also on iOS 6.1.3 and wifi connection is stable (to a very old airport extreme at home and a third party router at work).  If the wifi does break, I hope it happens within the 90 day warranty period.

  • aviadmr Calculating status...
    Currently Being Moderated
    Aug 9, 2013 8:00 AM (in response to PatricJuel)

    got the same problem. wifi is greyed out, does not have an adress and bluetooth couldnt find any device. aren't you surprised that all of us have hardware failure???

  • MarcioV Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 9, 2013 8:21 AM (in response to aviadmr)

    This is *NOT* a hardware failure.  It's a software issue.  Hardware failures do not occur to so many people after a single  non-hardware-related event like a software update.  Apple changed the code that interfaces with the wi-fi hardware and released it without testing it properly.  Why don't they use the user feedback here and elsewhere and plug this hole, I don't know... Maybe the company is now so big that they've finally learned the Microsoft way: do not care!

  • Sid Harper Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 9, 2013 8:31 AM (in response to MarcioV)

    Why can't bad software damage hardware? The software  issue has created a mass hardware issue. Period.

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