Bekindcandy

Q: Hello! Why is my iPod shuffle blinking orange 4 times and then nothing? Will not charge.

When I try to charge my iPod shuffle it blinks 4 times then nothing? Any idea why?

Posted on Aug 6, 2013 2:20 PM

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Q: Hello! Why is my iPod shuffle blinking orange 4 times and then nothing? Will not charge.

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  • by sheila_m.,

    sheila_m. sheila_m. Aug 8, 2013 11:49 AM in response to Bekindcandy
    Community Specialists
    Aug 8, 2013 11:49 AM in response to Bekindcandy

    Hello Bekindcandy,

     

    I would be concerned too if my iPod shuffle was not charging.  I found a couple of resources that I think might help with this. 

     

    First, I recommend reviewing the article about charging a shuffle.  This article provides this information:

     

    Once the iPod shuffle is plugged in, it will take about 2 hours to charge the battery to 80% capacity and about 3 hours to charge it to 100%. Find out how to check the battery charge here. For information on status lights while connected, click here.

    You can find the full article here:

    iPod shuffle: How to charge the battery

    http://support.apple.com/kb/HT1477

     

    If you have waited at least 2 hours and your iPod shuffle is still not charging, I recommend following the 5 Rs for troubleshooting the iPod shuffle:

    The 5 Rs: Reset, Retry, Restart, Reinstall, Restore

    Remember these five basic suggestions if you have a problem with iPod shuffle. Try these steps one at a time until the problem is resolved. If one of the following doesn’t help, read on for solutions to specific problems.

    • Reset iPod shuffle by turning it off, waiting 10 seconds, and then turning it back on again.
    • Retry with a different USB 2.0 port if you cannot see iPod shuffle in iTunes.
    • Restart your computer, and make sure you have the latest software updates installed.
    • Reinstall iTunes software from the latest version on the web.
    • Restore iPod shuffle. See Updating and restoring iPod shuffle software on page 26.

    I found this on page 24 of the iPod shuffle User Guide:

    iPod shuffle User Guide

    http://manuals.info.apple.com/en_US/iPod_shuffle_4thgen_User_Guide.pdf

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • by viktoriapyg,

    viktoriapyg viktoriapyg Jun 12, 2016 4:01 PM in response to sheila_m.
    Level 1 (4 points)
    Jun 12, 2016 4:01 PM in response to sheila_m.

    Hi this was not helpful it is still not working!