TS1382: iPod troubleshooting basics and service FAQ

Learn about iPod troubleshooting basics and service FAQ
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Q: appointment

My phone won't turn on.  I have been to the apple store in Folsom and they told me I need an appointment at your store.

iPhone 4, iOS 4, not sure of operating system

Posted on Aug 6, 2013 4:40 PM

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Q: appointment

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Aug 7, 2013 12:39 AM in response to appletuneshelp
    Level 8 (39,895 points)
    Mac OS X
    Aug 7, 2013 12:39 AM in response to appletuneshelp

    You can make a reservation for the Genius Bar, which is Apple's tech support at the Apple Store, from the store's web page.

     

    http://www.apple.com/retail/

     

    Enter your zip code where is says Find a store.  Find the Apple Store you want to use.  Click View store details.  Click Genius Bar under Make a reservation.

     

    What I don't understand is, if you were at an Apple Store (in Folsom), why they didn't make a reservation for you right there, at that Apple Store, for the next available time that was convenient for you.

     

    FYI - This is Apple's user discussion forum.  I don't work for Apple.