1 Reply Latest reply: Aug 9, 2013 10:15 AM by braden85
Massiel21 Level 1 Level 1 (0 points)

I have had my phone since November 2012 and it has worked fine. This morning it was at 5 % and had not charged at all. There is a plug symbol where the lightening bolt is usually showing. I have used 4 diffrent chargers, in the car and on the computer and no charge is being taken. What do I do??


iPhone 5
  • 1.
    braden85 Community Specialists Community Specialists (2,675 points)

    Hi there Massiel21!

     

    I have an article here for you that can help you troubleshoot this issue further. The article is all about iPhone hardware issues, and can be found here:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Specifically, the section that will be most relevant to your issue can be found here:

    Battery does not charge from the USB power adapter

    Important: Only original iPhone can be charged from a FireWire-based power source. If iPhone is connected to a computer that's turned off or is in sleep or standby mode, the battery may drain.

    1. Verify that the outlet being used is working.
    2. Try another USB power adapter if available.
    3. If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
    4. Try another USB cable if available.
    5. Also refer to iPhone and iPod touch: Charging the battery.

    This section may also be of use to you:

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 15 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen HT1650_2.jpg. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Thanks for using the Apple Support Communities. Have a good one!

     

     

    -Braden