Skip navigation

I cant access the itunes store (internet related problem)

1236 Views 3 Replies Latest reply: Aug 9, 2013 11:54 AM by Akarsh1991 RSS
Battlechant Calculating status...
Currently Being Moderated
Dec 27, 2012 9:43 PM

So i have a problem where i can open up itunes but itunes will not do anything internet related ie(itunes store or check for update) i am running windows 7 64 bit and norton 360 software. i have tried reinstalling itunes multiple times. i called support twice but nothing is fixing my problem. anyone have any suggestions?

  • kgduane Calculating status...

    You are not alone. I cannot connect either. Same OS, Vipre AV, Program crashes when connecting to iTunes store.

  • BLayton Level 1 Level 1 (0 points)

    I have been working on this problem (iTunes for Windows) since April 2012 and finally got it working. I have gone through all the suggested "advanced" trouble shooting procedures with no luck. I even tried opening a work order with them which was a waste of time because they had me retry everything I had already tried and never read my responses. I am attaching all my notes on what I have tried since the beginning. What I think was the issue all along was .net 4. The fix was listed in 12-03-12 where I removed everything, including .net 4, installed an earlier version back when iTunes was still working. I am now running version 11.0.1.12 and it is still working, Good Luck!

    12-05-12

     

    • Updated to latest version of iTunes 11.0.1.12
    • Windows had put back .net ver 4
    • Did repair of .net 4 from control panel, add/remove programs
    • Did repair of iTunes from control panel, add/remove programs
    • Went to store tab, review my Apple ID, it displayed my account info
    • From there went to the music icon, selected one of the drop down options
    • Store displayed all the music in that category

     

    ===============================================================

    Fixed 12-03-12!!!

     

    • Removed iTunes, all the apple crap, bonjour and QuickTime
    • Rebooted and reinstalled an earlier version of  iTunes ver 10.3.1 9 (still didn't work)
    • Removed .NET (it was ver 4)
    • Rebooted and retried iTunes, still no iTunes store.
    • Removed iTunes ver 10.3.1, rebooted and reinstalled iTunes ver 10.3.1 with no .NET stuff at all and it worked.

     

    So iTunes didn't need the .NET stuff to work but it must have been corrupted in a way that won't let it connect to the iTunes store correctly.

     

    Next I am going to upgrade to the latest version without .NET to see if it still works. If not I will fall back.

     

    ===============================================================

    New items checked 11-28-12: (did not fix issue)

     

    Set primary DNS to 8.8.8.8

     

    Set the Date Forward and Revert Back

     

    • Open the Settings app and go to General > Date & Time
    • On the Date & Time screen, tap to turn off ‘Set Automatically’
    • Tap on ‘Set Date & Time’ and enter a date a couple of years or more in the future.
    • Go out of Settings and then straight back in and turn  ‘Set Automatically’ to restore the current date and time.

     

    ran the autoruns.zip program

     

    ===============================================================

    New items checked 04-14-12: (did not fix issue)

     

     

        itunes.apple.com

        ax.itunes.apple.com

        albert.apple.com

        gs.apple.com

     

     

    ===============================================================

    Original items checked 04-11-12: (did not fix iTunes Store issue)

     

    Read through iTunes support forums and tried all these items. Still cannot connect to iTunes Store

     

    Uninstalled iTunes in this order:

                (1) iTunes

                (2) QuickTime

                (3) Apple Software Update

                (4) Apple Mobile Device Support

                (5) Bonjour

                (6) Apple Application Support

    Then reinstalled the latest version of iTunes 10.6.1.7

    ===============================================================

    Winsock Fix:

                netsh winsock reset

                netsh winsock reset catalog

                netsh int ip reset reset.log 

    ===============================================================

    Opened iTunes in Safe Mode, still could not connect

    ===============================================================

    Did the autoruns app  -  http://support.apple.com/kb/TS4123

    ===============================================================

    turned off antivirus to see if it was blocking access, still could not connect

    ===============================================================

    turned off firewall - it is configured to allow iTunes access with all protocols

    ===============================================================

    De-authorized and then reauthorized computer

    ===============================================================

    updated NIC driver

    ===============================================================

    Disabled itunes store in Preferences / Parental and then re-enabled it

  • Akarsh1991 Calculating status...

    Still not working

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.