HT201836: How to restart your Apple TV
Learn about How to restart your Apple TV
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Helpful answers
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Aug 9, 2013 4:23 PM in response to Rmcusn5188by Alley_Cat,OK, so it's an original AppleTV 1.
Try holding menu and down arrow on the remote together for 6 secs to reboot to diagnostics mode.
You can restrat or run diagnostics from there (though I've rarely seen that help).
There's also an option to reinstall to shipping software - as a last resort I'd do this but be aware it will wipe all content from the AppleTV and require setting up from scratch - if the unit has a hardware issue this may not cure things either.
AC
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Aug 9, 2013 4:24 PM in response to Rmcusn5188by Alley_Cat,After the Apple logo does it stay there or does the screen go black?