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Mid-2013 Macbook Air screen goes black?

194680 Views 888 Replies Latest reply: Apr 3, 2014 2:37 PM by Blackbird77 RSS Branched to a new discussion.
  • EBUzi Calculating status...
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    Aug 10, 2013 2:47 PM (in response to PlotinusVeritas)

    I see that now. Just disappointed that with a 20 min phone call and a visit to the apple store, Apple will not have have that flagged as a known issue. I just saw this also. http://www.macnn.com/articles/12/06/29/problem.may.also.involve.flash.reported.t o.apple/

     

    I'll  keep my fingers crossed.

  • admanne Level 1 Level 1 (0 points)
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    Aug 10, 2013 5:20 PM (in response to EBUzi)

    That article refers to 2012 MacBook Air and is a year old  The problem description is also very different.  A kernel panic would be much more serve than random sleep / black screen.  For what ever reason this thread has slowly turned in to a "blame chrome" instead of a user community trying to find a problem.  Maybe its Chrome, maybe its Skype or even Finder.

    I did originally think this might be a software related issue, but since I have not been able to repicate it I have to believe its hardware related.

     

    ... or maybe I got lucky and recieved the Chrome compatible Air

  • andertrack Calculating status...
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    Aug 10, 2013 5:20 PM (in response to jportnoy)

    Same thing happening to my month old mba. Since I am within my 90 days of free phone support I just called them to get a repair request, hopefully they can fix it

  • EBUzi Level 1 Level 1 (0 points)
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    Aug 10, 2013 6:47 PM (in response to admanne)

    I'll be really bummed if it is Chrome as I am actually a big Chrome fan and an Android user. I also happen to have four Macs around the house and want to fix this problem.

    I am just trying to systematically trace the problem down to the root cause and so far my Console log says Chrome was the last app to pop up before it went to sleep. See the log picture I posted.

    I'll post here if removing Chrome fixed the problem or if Apple found anything else wrong during my next Genius appointment next week.

  • kimgood Level 1 Level 1 (0 points)
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    Aug 10, 2013 11:38 PM (in response to admanne)

    So, your newly picked-up machine with Samsung SSD doesn't reproduce the issue yet right?

     

    Maybe this issue is only coming from Sandisk SSD ?

  • ninjalobe Calculating status...
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    Aug 11, 2013 12:10 AM (in response to edp22585)

    I have never installed Chrome on my MacBook Air and I am experiencing mine blackout

  • kimgood Level 1 Level 1 (0 points)
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    Aug 11, 2013 1:08 AM (in response to ninjalobe)

    Yeah, just blaming Chrome won't get us anywhere.

     

    What is your SSD brand please?

    My friend's new macbook with Samsung SSD doesn't seem to have this issue, and that made me think this way...

  • teaforyou Level 1 Level 1 (0 points)
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    Aug 11, 2013 3:51 AM (in response to kimgood)

    Mine is Samsung and I have the problem.

  • tnk479 Calculating status...
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    Aug 11, 2013 4:11 AM (in response to kimgood)

    It isn't Chrome. I didn't even have Chrome installed at all and I was having the issue with a brand new MBA.

  • Blackbird77 Level 1 Level 1 (0 points)
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    Aug 11, 2013 5:16 AM (in response to kimgood)

    Not sure how you tell which is which...

     

    APPLE SSD SM0128F Media

  • kimgood Level 1 Level 1 (0 points)
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    Aug 11, 2013 6:19 AM (in response to Blackbird77)

    Well, you are SaMsung... and you have a problem.. ?

  • Blackbird77 Level 1 Level 1 (0 points)
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    Aug 11, 2013 8:17 AM (in response to kimgood)

    Yes been having problems but not had a blackout since i uninstalled chrome... yesterday morning.

     

    Will contunue to use safari untill i get another blackout and then i guess that rules Chrome out.

  • perrylaj Calculating status...
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    Aug 11, 2013 8:26 AM (in response to kimgood)

    I have a samsung SSD and continue to have problems.  I have stopped using chrome for now, and have seen a reduction in blackouts, but it still is occurring.  It seems more random now than before.  Where previously the blackouts seemed to occur when waking from sleep (or energy saving screen shutdown), last night I had two rather odd blackouts that did NOT have an active mouse as most do, but rather actually appeared to put the computer into a sleep state.  One time I had to hold the power button down to restart.

     

    As a note to those dealing with this on new machines -- I tried to arrange a return a week ago (deciding to wait until they got these problems sorted or until a new version of the 13" MBP was released), but was firmly denied by Apple since I was about a week past the 14 day mark. I held off returning initially, as I had sold my thinkpad and couldn't be without a computer and hoped for a quick patch to rollout, but the problem seemed get worse and occurred during some inopportune times (after logging into video conference, etc).

     

    If you are having issues and think you may want to return, don't "wait and see" like I did.  Yes, my own fault for waiting, but I regret it now.

  • Blackbird77 Level 1 Level 1 (0 points)
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    Aug 11, 2013 8:35 AM (in response to perrylaj)

    Have you uninstalled or just stopped using Chrome?

  • perrylaj Level 1 Level 1 (0 points)
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    Aug 11, 2013 8:50 AM (in response to Blackbird77)

    I uninstalled it as of this morning.  I will report back if I notice any changes in frequency next week (generally work from desktop when at home on the weekends).

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