E Denison
Level 1 (14 points)
Applications

Q: can't autosave

Using keynote 5.3. Keep getting an error message, that keynote cannot AutoSave because the document has been changed by a different application. Like huh? What other application could that be.

MacBook Pro, OS X Mountain Lion (10.8.1), 2.53 GHz Intel Core i5, 8 GB RAM

Posted on Aug 11, 2013 10:25 AM

by E Denison,Solvedanswer
E Denison E Denison
Level 1 (14 points)
Applications
A:

I worked with tech support on the phone (2.5 hours) and we did not solve the problem, however, I encountered severe Keynote problems in the past and it was font related.

 

One of the first things I did when the problem started was to go to FontBook, select all the fonts and run a Validation. Then, the fonts with marked with an X, I removed. Unfortunately the problem continued and it seemed to be getting worse. Now, I couldn't save files without a warning coming up and I was losing the photos that were placed in the doc.

 

The tech had me do a safe boot, open a new user, etc. The new user worked but who wants to switch back an forth between users just to do a Keynote preso??

 

As is often the case when you are at your wits end, you go back over things you have already done. I went back to FontBook and ran the validation again. Much to my surprise all the X fonts were still there. Hmmm. So, I went in and manually deleted these varmints.

 

Problem solved. Now the corrupt files are still corrupt but I was able to create a new presentation, clean from errors.

Posted on Aug 13, 2013 2:45 PM

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E Denison

Q: can't autosave

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  • by E Denison,Solvedanswer

    E Denison E Denison Aug 13, 2013 2:45 PM in response to E Denison
    Level 1 (14 points)
    Applications
    Aug 13, 2013 2:45 PM in response to E Denison

    I worked with tech support on the phone (2.5 hours) and we did not solve the problem, however, I encountered severe Keynote problems in the past and it was font related.

     

    One of the first things I did when the problem started was to go to FontBook, select all the fonts and run a Validation. Then, the fonts with marked with an X, I removed. Unfortunately the problem continued and it seemed to be getting worse. Now, I couldn't save files without a warning coming up and I was losing the photos that were placed in the doc.

     

    The tech had me do a safe boot, open a new user, etc. The new user worked but who wants to switch back an forth between users just to do a Keynote preso??

     

    As is often the case when you are at your wits end, you go back over things you have already done. I went back to FontBook and ran the validation again. Much to my surprise all the X fonts were still there. Hmmm. So, I went in and manually deleted these varmints.

     

    Problem solved. Now the corrupt files are still corrupt but I was able to create a new presentation, clean from errors.