Looks like it's a bad idea to purchase anything from iTunes when you're on any foreign travel. This is my second day in Hong Kong and my id got disabled because I am "not authorized to obtain content from the US iTunes Store." I'm personally OK with not being able to make further purchases during my travel duration, but it is just wrong to prohibit me from accessing contents that I've bought in the past two years. I spent about $200 in total on applications and music albums and get banned because I was trying to log in iTunes from another country, which is rather funny.
This typically happens if you had a fraudulent charge to your itunes CCOUNT. All you have to do is contact Apple and they will reset it.
To contact an Account Security Advisor, follow these steps:
1) Go to the Contact Apple Support page:
2) Choose "Lost or forgotten Apple ID password" choose your country, and click Continue.
3) On the Solutions page, choose to call Apple Support now or schedule a time for Apple Support to call you back.
If you no longer have the password for your account, you can reset it here:
My Apple ID was disable, So I followed the URL to reset it, and with the same error. I could access iCloud, sign in etc. but just not be able to upgrade and purchase. iTunes Store Support asked me to call 1-800 to speak with Account Secuty Team so I did. Security Team supervisor didn't know why my Apple ID was disable (my credit card was not fraudent used as I checked). So she passed the ball back to iTunes Store Support and told me they would get back to me within 24-48 hours. I could not expect any Apple employers will work over the Labor Day long weekend.
I got a reply:
I understand that you are concerned about why your account was disabled.
Please note that because your account was disabled, you will lose the ability to update applications purchased with this account.
For information about Apple's right to close customer accounts, please see the iTunes Store Terms of Sale:
You will still be able to play all of the items that were purchased with that account, and you may certainly continue to purchase from the iTunes Store by creating a new account.
Thank you for contacting us in regards to this matter.
iTunes Store/Mac App Store Customer Support-Senior Advisor
I sent back an emal asking "Why my Apple ID is disabled". I didn't violate any TOS as I knew - I browsed over the TOS and Apple could disable Apple ID on one clause:
"Apple reserves the right to close accounts and request alternative forms of payment if a Gift Certificate, iTunes Card, Content Code, or Allowance is fraudulently obtained or used on the Service."
My credit card is in good standing, and is not fraudulently used.
I gave up on pushing Apple because they won't tell me why my Apple ID was disabled after I received the second senisor advisor email this morning:
Regrettably, your account was closed in accordance with the iTunes Store Terms and Conditions. Please understand, we are unable to provide further information regarding this issue.
You should find Apple's right to close accounts and the requirements of using the iTunes Store clearly outlined in the iTunes Store Terms and Conditions:
Further request to enable this account may be considered resolved, and closed with out response. I truly apologize for any inconvenience.
The URL ("TERM AND CONDITIONS") has a section regarding temination of Apple ID:
"If you failed, or Apple suspects that you have failed, to comply with any of the provisions of the Agreement, Apple, at its sole discretion, without notice to you may:(1) teminate this Agreement and/or your account, and you will remain liable for all amounts due under your Account up to and including the date of termination, and/or (2) terminate the license to the software, and/or (3) preclude access to the iTunes Service (or any part thereof)"
Two iTunes senior advisors won't tell me what provisions I violated to get my Apple ID disabled, so I could not use my Apple ID to upgrade/purchase (item (3) above).
iTunes users be aware, Apple iTunes can and will unilaterally disable your Apple ID if they 'suspects' without any giving you answers. Sadly but iTunes is monopoly business; I am afraid that Apple will push more business to Google (as I am ready to use iTunes less if I apply for new ID, and use more Google Apps).
I had this problem before, then I un tirelessly contact them, due I had more than 1000 usd worth of software, apps, music and video that I purchased for my Mac as well as iTunes.
Finally someone move my case to the senior executive, where he gave me a chance to get back my id. Funny it may seems, without explaining what had i done wrong in the first place. Which i was guessing, that I accessed my iTunes from outside of US. i live in two continents. But that's not sure also.
Apple should be kinder and gentler about this Apple ID fiasco, at least they should support the purchased of the past by allowing us to upgrade instead terminating fully.
<Edited By Host>
Totally agree. I suspected I downloaded too many free Apps (when Dealnews.com announced it became free for few days), that annoyed some iTunes nerves, therefore disabled my Apple ID without telling me the reasons even though I diligently asked them why (probably because they could not find any provisions in the TOS or TOC).
May I ask how you escalated your case because all my tunnels seemed to be closed?
Thank for replying, and I didn't feel lonely to fight a big, ugly monster.
<Edited By Host>
I would like to know how Jerry got it escalated to someone who could actually help as well. I got the message about a week ago, and I've talked to about half a dozen people. I just got off the phone with, I believe a Senior Supervisor, who has been researching for me since last week. The best she could do was send me a check for the remaining balance in my account, but I have over 21,000 (not sure of the exact number, since I haven't always used Appshopper to keep track of my apps, but I have 21,240 marked as "Own it" in Appshopper) apps that I now can't access anymore. Everyone I talked to, and everyone she talked to, kept referring back to the terms of service. They won't tell me what in the terms of service I violated. The only thing I can think of is that I connected to the US iTunes about a month ago during a trip to Mexico. I didn't know that was a violation (I'm still not 100% clear that it is), but really that seems more like a "don't do this again" situation, rather than a BANHAMMER situation. I find it ridiculous that they are unwilling to tell us what we did, or what they think we did. I've been told that I can create a new account. That doesn't get my apps back, and, if I was banned as a result of my actions, I have no way of knowing what those actions were in order to keep the new account from being disabled.