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HT3669: OS X: Printer and scanner software available for download

Learn about OS X: Printer and scanner software available for download

HT3669 "Scanner Not Available"

294 Views 1 Reply Latest reply: Aug 13, 2013 6:34 AM by sheila_m. RSS
philwb48 Calculating status...
Currently Being Moderated
Aug 10, 2013 6:56 PM

Epson Perfection 1250 scanner showing "Printer Not Available" despite Epson software download and install, and Software Update on mac.

OS X Mountain Lion (10.8.4)
  • sheila_m. Community Specialists Community Specialists (3,085 points)
    Currently Being Moderated
    Aug 13, 2013 6:34 AM (in response to philwb48)

    Hello philwb48,

     

    It sounds like you are not able to scan from your Epson Perfection 1250.  I found an article with steps you can take to troubleshoot printer and scanner issues on a Mac:

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.

     

    You can find the full article here:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

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