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hochstrasser

Q: internet is very slow on job network.  signal strength is fine.

At my wife's work, which is two different locations, safari and other internet based programs on her mac book are either very slow or doesn't work at all.  When we bring the computer home all the programs work fine on our network.  Any suggestions.  They are anything but helpful about it at her work.    Thanks again

MacBook Pro, iOS 6.1.4

Posted on Aug 13, 2013 11:16 AM

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Q: internet is very slow on job network.  signal strength is fine.

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  • by pvonk,

    pvonk pvonk Aug 13, 2013 11:17 AM in response to hochstrasser
    Level 6 (13,739 points)
    Aug 13, 2013 11:17 AM in response to hochstrasser

    A lot may depend on the speed of the routers used at work and how many people are using it at the same time.

  • by BobbyDigital00,

    BobbyDigital00 BobbyDigital00 Aug 13, 2013 11:18 AM in response to hochstrasser
    Level 3 (982 points)
    Aug 13, 2013 11:18 AM in response to hochstrasser

    One of the issues is, she is competiting for bandwith there. Each employee is pulling from that pool and some may be using more than others which is slowing down the speed for all. Do other employees have this issue? If they are unwilling to pay for a faster connection, this is an issue that may persist.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Aug 13, 2013 11:18 AM in response to hochstrasser
    Level 5 (7,631 points)
    Aug 13, 2013 11:18 AM in response to hochstrasser

    Basic troubleshooting logic:  If the issue occurs only at a specific time or location, but otherwise is absent, then the issue is tied to that specific time or location.

     

    In other words, if her devices are working fine at home, but sluggish at work, then it's an issue at work, but not with her device.  Which in turn, means, that's an issue for her IT department at work.  That's what they get paid for.  Make the earn their pay.

  • by Michael Black,

    Michael Black Michael Black Aug 13, 2013 12:07 PM in response to hochstrasser
    Level 7 (24,457 points)
    Aug 13, 2013 12:07 PM in response to hochstrasser

    Does her employer run two networks - an internal one for company owned and admistered hardware, and a separate one for employees own hardware?  Many companies do just that, have a trusted network that only allows corporate hardware to connect, and a completely separate network for private hardware to connect with.  Often, the second network is deliberately throttled, or has limited bandwidth, as they want to limit non-corporate use of their networks, or they simple do not wish to invest very much in that network, and instead focus their investment on the secure corporate network instead.

     

    My work place is like this - our secured wifi network is quite good, but restricted to corporate hardware only, or formally approved personal devices.  Anything else can connect to the "less secure" guest network (still requires a WPA2 password), but it is noticeably slower.