Maverick666
Level 1 (0 points)

Q: iTunes 11 causing registry error 19 re my DVD-RW drive

Hi

 

I have had to action three system restores since updating to iTunes 11.

 

After each install of iTunes 11 my Pioner DVD-RW drive model DVRTD11RS is tagged with a registry error 19 and will not work. I have restored my laptop three times to get this resloved and unistalled iTunes 11 twice however on re installing iTunes the drive will not work. 

 

One work around I have tried is deleting the upper and lower Filter values in the drives registry entry. This has allowed iTunes to open and recognise the drive but it has come up with a message stating:

 

The reistry settings used by the Itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.

 

... and when I reinstall iTunes I lose my drive again not only for use with this programme but for everything.

 

It currently will not recognise the drive automatically and when playing CDs constantly freezes.

 

My laptop is a Packard Bell EasyNote TK85 using windows 7 on a 64-bit system.

 

Please  can someone advise how to resolve this issue?

 

Thanks

 

Steve

PC P4, XP

Posted on Nov 30, 2012 11:17 AM

Close
Maverick666

Q: iTunes 11 causing registry error 19 re my DVD-RW drive

  • All replies
  • Helpful answers

Previous Page 2

  • by FROmeo,

    FROmeo FROmeo Aug 13, 2013 3:20 PM in response to JohnGarth
    Level 1 (0 points)
    Aug 13, 2013 3:20 PM in response to JohnGarth

    Hey there - I had the exact same problem, although I'm running Windows 7 64-bit on an HP desktop workstation.

     

    I did not want to continue to hard reset my computer with the HP Support guys. They did their best. But IF your issue is the same as mine - and it sounds like it is, but only YOU can verify it - then this link has the solution:

     

    http://support.apple.com/kb/TS2308

     

    It's solution 3 that did it for me. In a nutshell, there are some legacy GEAR drivers that are causing known compaitibility issues. And updating to the new driver actually doesn't get rid of the old drivers, so you'll still have problems - you have to manually remove the old files (via regedit and a few other sources) before reinstalling the new one. I've never done it before in my life, and the whole process took me MAYBE 20 minutes because I quintuple-checked every step/instruction.

     

    Read through that link to find your bearings, and it will ultimately take you to this GEAR site (http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc), which explains how to manually delete the old GEAR files step by step, and then you simply reinstall the new driver (located at: http://www.gearsoftware.com/support/drivers.php) which goes back and fills in all the holes with the new COMPATIBLE files.

     

    (The steps for other operating systems can also be found through the same channels.)

     

    For the first time in two months, my computer is working again to 100% satisfaction. Good luck!

Previous Page 2