Currently Being ModeratedAug 12, 2013 8:10 PM (in response to Rodvel)
Make sure you are pressing the headphones plug completely into the headphones jack. It seems to have a tight fit compared to other headphones. If they are not completely inserted, the contacts for the button controls may not be connected, even if the contacts for sound are connected.
Currently Being ModeratedAug 13, 2013 6:07 PM (in response to Kenichi Watanabe)
First of all thanks for answering, but I've checked the contacts I have made sure the headphones connected well to the bottom, but when I turn on my ipod, only hear the sound and none of the buttons work, the two have warranty, which should I change? Or is there some other solution?
Currently Being ModeratedAug 13, 2013 6:14 PM (in response to Rodvel)
Since the EarPods work fine with your other devices, they are probably fine.
With the shuffle, you should try doing a Restore on it using iTunes. The Restore button is on the shuffle's Summary screen in iTunes. This will erase the shuffle, reinstall its software, and set it to default settings. If a glitch in software or settings is causing this problem, the Restore should fix it.
If that does not help, you should make use of the warranty on the shuffle.
Currently Being ModeratedAug 13, 2013 6:36 PM (in response to Kenichi Watanabe)
Thanks for your help! I tried the EarPods with an iPhone and not working, I will do the warranty, Thanks again!