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Wifi Constantly Dropping in Lion

524469 Views 2,266 Replies Latest reply: Mar 28, 2014 2:35 AM by WSR RSS Branched to a new discussion.
  • vallejogreg Level 1 Level 1 (0 points)
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    Aug 13, 2013 6:55 PM (in response to Sheri Hammerstrom)

    All I can contribute is that your router must be 802.11n compliant.  I briefly looked up your router ongoogle but could not find it the specs.  A little searching should find it.  THe most common problem is that many router companies did not adopt the technology necessary for something called Bonjour SLeep Proxy protocol - which Apple started using with Snow Leopard.

     

    Anyhow find out if your router is 802.11 (n) compliant.  The "n" is important

  • Sheri Hammerstrom Calculating status...
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    Aug 13, 2013 7:13 PM (in response to vallejogreg)

    thanks - I will check this or call the cable company if I have to....

  • gphonei Level 1 Level 1 (0 points)
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    Aug 13, 2013 8:11 PM (in response to Sheri Hammerstrom)

    Sheri Hammerstrom wrote:

     

    I am sure this post will annoy everynie on this forum, but I am a brand new mac user. I have never had problems with my wifi on my pc and my brand new macbook pro is constantly dropping out. I know the issue is not my router. I assume this is a bug. The problem for me is that because I do not know my way around the setting, etc in a mac I cannot quickly change them. Can anyone direct me to a step by step list of things to try to fix the issue of the wifi cutting in and out. As if a 5 year old is changing the settings - nothing is intuitive for me since I have been a pc user all my life!!

    Do not assume that because anything, such as your router, is new,.that it will function correctly.  Routers from a large number of manufactures have various problems, all of which cause them to reboot with no abandon, as the manufactures have implemented such mechanisms to try and at least recover from bugs in a timely manner.

     

    Here's some things to do.

     

    1)  When you network connection goes down, try to ping your router.  You can look in Network Preferences to find out what your router's address is.  It will typically be visible on the "Advanced" page that has a button you can click to open, when you select the "WiFi" network in System Preferences->Network.

     

    2)  Look on the manufactures website for your router/modem.  Find the manual.  Figure out how to get into the administration pages and see what version of "firmware" it has.  Look on the manufactures web site for any upgrades, and install them.

     

    3) Call your ISP and tell them your modem/router keeps rebooting and interrupting your internet service (or what ever is going on with it because of what you find out in (1) above.  Ask them to please upgrade the firmware to the most stable version, or instruct you in how to do that.

     

    I just can not understate the real issue with WiFi is compatibility with 802.11n, and "Stable" software in the router.  Apple has exactly one codebase to work on, and they've been refining it and fixing bugs, and I know that I have 5 macs in my family that have zero WiFi issues now, using Netgear and Ubnt.com routers.  I have cisco/linksys at work that reboots all the time.  I upgraded a ubnt.com router in my office today which had started rebooting to a point release of software that was less than a month old. 

     

    Routers are computers, plain and simple.  They have software in them, which must be managed and maintained, and perodically, bugs are finally fixed for many of them, and you need to keep watching for those bug fixes and install them.

     

    As someone else pointed out above, Google for your make and model router/modem and see how others are dealing with this problem.  Only if you find zero reports of problems on Google and Bing and the apple forums, for your router, would I even start to worry about messing with your computer.

  • Sheri Hammerstrom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 13, 2013 8:17 PM (in response to gphonei)

    thanks for your help. I contacted Time Warner tech support to find out if my modem is 802.11n compliant and the tech guy changed some settings from his end. I will see how this goes and then if I still have issues, I will use your step by step guide. Thanks so much.

  • Sheri Hammerstrom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 13, 2013 8:17 PM (in response to Sheri Hammerstrom)

    also - my modem was compliant and I don't know which settings he changed, but maybe it will help.

  • Tome1969 Calculating status...
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    Dec 11, 2013 11:50 AM (in response to Happel)

    Did you ever get this fixed?

  • eROCK1 Calculating status...
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    Dec 11, 2013 3:39 PM (in response to Tome1969)

    I had the issue while using my own wireless gateway (built into the modem).  The specs looked good, everything looked good, so I shouldn't have had the issue....but I did.   I called my Internet provider, and had them send me one of THEIR modems with built in wireless gateway router.   Ever since I swapped it out, I have not had any drop outs.

    My modems were Motorola SBG901 and SBG6580, and I had drop outs on both.   I swapped it out for an Arris modem that Comcast sent me (can't remember the model, but it's an all-in-one modem/wireless gateway/VoIP MTA with battery backup).

    I've also since upgraded to Mountain Lion, and now Maverick.   Still no drop outs.  I'm happy.

  • thnkloud9 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 18, 2014 9:30 AM (in response to lhale)

    I am having an issue with my macbook pro purchased in Feb. 2013 and running the latest version of Mavericks (10.9.2) with random repeated dropped Wifi signal.  Problem occurs with multiple WiFi routers and locations and other machine/devices in the same area connected to the same signal are unaffected.  After two days of chat support (which cost me $19 each time, because I am traveling outside of the US) and lots of testing, including:

     

    reseting SMC

    reseting PRAM

    clearing out keychain passwords

    clearing saved networks

    setting priority on network ports

    setting inactive on non wifi ports

    deleting all files in /Library/Preferences/SystemConfiguration

    seeing the problem with a new user

    seeing the problem in safe mode

    seeing the problem in the OS reinstall mode

     

    It was determined that my problem was hardware related and needed to be serviced.  Also, because I am traveling and will not be back in the US for several months this will be an out of pocket expense for me.  I spoke with Customer Care and complained about the poor quality and the fact that this issue started so quickly after my 1 year warranty expired (less than a month), and while they offered to recover the costs of repair, if I could bring the machine back to the US, they could offer me nothing while I am traveling, even though the repair would be covered world-wide under apple care.  I asked if they could apply apple care now, I even offered to buy it, to ensure that I would be covered while I am traveling, in case something else goes wrong (which I am fairly certain is bound to happen). 

     

    I am so unimpressed with the quality of apple's mac books as of late that I do not plan on buying apple products again.  This is the second macbook pro that I've had in less than two years with hardware problems that I ended up having to pay to repair, both less than 2 years old.  Apple had a chance to make things right for me by either offering to cover the machine under apple care, or at the VERY LEAST allowing me to purchase it now, but sadly these are not options and I am left with a very expensive laptop that is prone to hardware failures, and even more expensive to fix.  Sorry to say, but after years of cheerleading apple products I think Im ready to start looking elsewhere.

  • gphonei Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2014 7:12 PM (in response to thnkloud9)

    thnkloud9 wrote:

    ...

     

    I am so unimpressed with the quality of apple's mac books as of late that I do not plan on buying apple products again.  This is the second macbook pro that I've had in less than two years with hardware problems that I ended up having to pay to repair, both less than 2 years old.  Apple had a chance to make things right for me by either offering to cover the machine under apple care, or at the VERY LEAST allowing me to purchase it now, but sadly these are not options and I am left with a very expensive laptop that is prone to hardware failures, and even more expensive to fix.  Sorry to say, but after years of cheerleading apple products I think Im ready to start looking elsewhere.

    The people you talk to on the phone are not the people who are empowered to change corporate policy.  They only have the tools available to them that they are granted by their job/title.

     

    In the end, you neglected to buy Apple Care.  While it is an extra expense, it is a vital part of the overall value that Apple provides to its customers.  As you know, it affords complete relief of angst about how/when to get your device repaired. 

     

    It sounds like you have a way to get it repaired if you just ship it back to the US and get a friend or family member to manage the interaction with a US store.  To me, that sounds like a plus, not a minus.  Yes, it's not convenient, but you actually chose, by not buying Apple Care, to not have convenience. 

     

    Some of the hardest lessons to learn are those that you can see how you could of avoided the problem all together.

     

    If you are not happy with your macbook, you should go buy one of those shiny new Windows 8.1 machines and see how exciting that is.

  • thnkloud9 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2014 9:14 PM (in response to gphonei)

    I am a computer programmer and audio engineer who has used apple products for well over 15 years and never once have I purchased apple care.  Until recently every one of the laptops I've bought ran without hardware problems for 4 years or more, and even after 4 years only needing minor replacements.  I've given old laptops to friends when I've upgraded and those laptops continued to run perfectly for years still. 

     

    I'm not here to discuss the merits of apple care, I'm sure its a wonderful program.  What I would like to discuss is the declining quality of the products that apple is releasing as of late.  Two macbook pros in a row with hardware problems less than 2 years off the shelf is less than impressive.  And if it were only me, I might still give apple the benefit of the doubt given my past experiences with them, but unfortunately this is not an isolated case.  Many of my co-workers and friends are also having hardware issues with their recently purchased macbooks as well.  The ones fortunate enough to have purchased apple care have had replacement laptops sent (anyone who reads these forums regularly can see the number of cases where replacement macbooks are being sent out), and EVEN THE REPLACEMENTS are being returned in some extreme cases.

     

    So, while I will thank you for your words of wisdom, allow me to leave you with my own:

     

    Sometimes the hardest lesson to learn is when to move on.

     

    and wow, windows 8.1, you must really think I'm stupid.  Opinions are like ********, we all have em.

  • gphonei Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2014 2:04 PM (in response to thnkloud9)

    thnkloud9 wrote:

     

    I am a computer programmer and audio engineer who has used apple products for well over 15 years and never once have I purchased apple care.  Until recently every one of the laptops I've bought ran without hardware problems for 4 years or more, and even after 4 years only needing minor replacements.  I've given old laptops to friends when I've upgraded and those laptops continued to run perfectly for years still. 

     

    You should understand then, that all of the parts in the device are made in different places with different quality results based on who was working on which day, how the equipment is managed and all the other details.  Apple tries very hard, I woud guess, to have great quality products, because their support system allows you to get problems fixed, and if they don't charge enough for the product and support based on their estimates of risk, then they lose money.  They don't seem to be in that position.

     

    Not buying "insurance" is something that a lot of people seem to be comfortable with, and that has caused a wide array of problems in our society when people are not prepared to deal with unexpected problems.  Your lack of Apple Care coverage left you uninsured.  You accepted the one year of "support" that came with your product and took the risk that nothing bad would happen. 

    I'm not here to discuss the merits of apple care, I'm sure its a wonderful program.  What I would like to discuss is the declining quality of the products that apple is releasing as of late.  Two macbook pros in a row with hardware problems less than 2 years off the shelf is less than impressive.  And if it were only me, I might still give apple the benefit of the doubt given my past experiences with them, but unfortunately this is not an isolated case.  Many of my co-workers and friends are also having hardware issues with their recently purchased macbooks as well.  The ones fortunate enough to have purchased apple care have had replacement laptops sent (anyone who reads these forums regularly can see the number of cases where replacement macbooks are being sent out), and EVEN THE REPLACEMENTS are being returned in some extreme cases.

     

    So, perhaps they got a bad set of parts or something went awry with a device (such as the WiFi radio problem you have).  They provide you with a way to have that problem taken care of.  Whether or not you decide to accept the risk, or buy the insurance, you are left with the results of your decision.

     

    They even stepped up to the plate to provide you a solution and you are not willing to take on that part of the solution to your problem.  Seems like something in your decision process is keeping you from having a fixed MacBook.  Apple is going beyond the bounds of what you and they agreed to.

    So, while I will thank you for your words of wisdom, allow me to leave you with my own:

     

    Sometimes the hardest lesson to learn is when to move on.

     

    and wow, windows 8.1, you must really think I'm stupid.  Opinions are like ********, we all have em.

     

    Clearly with a remark like this, you are miffed that someone is not on your side.  I'm sorry that you have this problem, I know it's not exciting nor convenient.  But in the end, you are going to have to solve it.  Pick what you want to do, but if you don't meet Apple at the point they are willing to compromise with you, then I guess that's your decision and you can enjoy yourself all the time having wasted the money you spent on the Mac since  you didn't get it fixed so that it would be functional.  Apple will support the new hardware that they install, and that would allow you to have ample time to make sure they fixed the problem.

  • WSR Level 1 Level 1 (30 points)
    Currently Being Moderated
    Mar 22, 2014 3:21 PM (in response to lhale)

    I can't wait for thnkloud9's reply to gphonei.

  • thnkloud9 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2014 3:27 PM (in response to gphonei)

    You seem to be missing the point of my post.  I am no longer trying to solve my problem, nor am I miffed about not having someone on my side, and I'm certainly not intersted in discussing your opinions on the role of insurance in modern society.

     

    I am simply offering my opinion of the products that apple provides to balance the apple rhetoric, which you seem to be providing quite agiley.  If you're not already working for apple, you might want to look into that and see how "exciting and convienient" that is.

     

    you are welcome to the last word if you like, I'm done.

  • gphonei Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2014 10:55 AM (in response to thnkloud9)

    thnkloud9 wrote:

     

    You seem to be missing the point of my post.  I am no longer trying to solve my problem, nor am I miffed about not having someone on my side, and I'm certainly not intersted in discussing your opinions on the role of insurance in modern society.

     

    I am simply offering my opinion of the products that apple provides to balance the apple rhetoric, which you seem to be providing quite agiley.  If you're not already working for apple, you might want to look into that and see how "exciting and convienient" that is.

     

    you are welcome to the last word if you like, I'm done.

    In the end, nothing has changed from my perspective.  I've been a software engineer for 30+ years.  At no point, have I have ever estimated that a computer that I bought would stay together and function flawlessing for more than a year.  Why?  Well, because I use them.  I've always tried to buy something that I could replace parts in and repair myself because noone supported hardware in a way that would allow me to get things fixed ASAP.  I've built UNIX (Linux, Solaris and other UNIX like oses) machines and some Windows machines because I had to use Windows some times.  When I finally got tired of all the hardware support I had to do, I got interested in looking at Mac's because of OS-X.  I've bought nothing but Mac's since, we have 7 (original Air, 2x15in pro, 17in pro,  new 13" Macbook Air, 24" iMac and 27" iMac) in our family right now.  I have Apple Care on all of them, so that I don't have to fix hardware.  

     

    Will they last beyond 4 years?  Yes, for the most part they have (25% failure of all of my Apple hardware).  I've had to replace a Disk drive in my old Core-2 Duo 24" iMac.  My wife's original Macbook air had a pitiful hinge system that Apple lost their shirts on, repairing for most owners of those machines; we had it replaced 3 times.  My 17" macbook pro had a new diskdrive put in it after nearly 4 years.  My newest iMac's Ethernet port has stopped functioning.  I'll take it back to get that fixed one of these days through Apple Care.  I've had 5 different iPads.  Only one of those has had problems.  I've had 11 different iPhones in the family (2x1, 2x3, 2x4, 2x4s 2x5 and 1x5s) , the two 4S devices had failing lock buttons and were replaced by Apple because it was a hardware problem that they owned up to fixing. There are all kinds of problems that can happen with hardware.  It's just silly to really believe that you can expect it to always be "perfect".  Yes, you can get lucky (7+5+11 is 23 devices, and 5 had problems that Apple Care covered).  That's still a 25% failure rate for me over a fairly wide range of devices.

     

    Of course your mileage my vary, and you are welcome to your opinion about the quality of Apple's hardware and whether you think Apple Care is a necessity.  I've found it to be a terrific way to not have to worry about things.  After 4 years, if something hasn't failed, it most likely is not going to unless through a mistake in use/care of the device.  As the newer laptops become less and less user serviceable, Apple Care will be the best choice I feel because it just removes any angst about whether or not user servicable is even a benefit.

  • jimyguitar Calculating status...
    Currently Being Moderated
    Mar 27, 2014 2:39 PM (in response to lhale)

    my a1181 macbook 10.7.5 drops wifi when I stream video and have it on a blanket because it overheats.

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