Currently Being ModeratedAug 13, 2013 6:55 PM (in response to Sheri Hammerstrom)
All I can contribute is that your router must be 802.11n compliant. I briefly looked up your router ongoogle but could not find it the specs. A little searching should find it. THe most common problem is that many router companies did not adopt the technology necessary for something called Bonjour SLeep Proxy protocol - which Apple started using with Snow Leopard.
Anyhow find out if your router is 802.11 (n) compliant. The "n" is important
Currently Being ModeratedAug 13, 2013 8:11 PM (in response to Sheri Hammerstrom)
Sheri Hammerstrom wrote:
I am sure this post will annoy everynie on this forum, but I am a brand new mac user. I have never had problems with my wifi on my pc and my brand new macbook pro is constantly dropping out. I know the issue is not my router. I assume this is a bug. The problem for me is that because I do not know my way around the setting, etc in a mac I cannot quickly change them. Can anyone direct me to a step by step list of things to try to fix the issue of the wifi cutting in and out. As if a 5 year old is changing the settings - nothing is intuitive for me since I have been a pc user all my life!!
Do not assume that because anything, such as your router, is new,.that it will function correctly. Routers from a large number of manufactures have various problems, all of which cause them to reboot with no abandon, as the manufactures have implemented such mechanisms to try and at least recover from bugs in a timely manner.
Here's some things to do.
1) When you network connection goes down, try to ping your router. You can look in Network Preferences to find out what your router's address is. It will typically be visible on the "Advanced" page that has a button you can click to open, when you select the "WiFi" network in System Preferences->Network.
2) Look on the manufactures website for your router/modem. Find the manual. Figure out how to get into the administration pages and see what version of "firmware" it has. Look on the manufactures web site for any upgrades, and install them.
3) Call your ISP and tell them your modem/router keeps rebooting and interrupting your internet service (or what ever is going on with it because of what you find out in (1) above. Ask them to please upgrade the firmware to the most stable version, or instruct you in how to do that.
I just can not understate the real issue with WiFi is compatibility with 802.11n, and "Stable" software in the router. Apple has exactly one codebase to work on, and they've been refining it and fixing bugs, and I know that I have 5 macs in my family that have zero WiFi issues now, using Netgear and Ubnt.com routers. I have cisco/linksys at work that reboots all the time. I upgraded a ubnt.com router in my office today which had started rebooting to a point release of software that was less than a month old.
Routers are computers, plain and simple. They have software in them, which must be managed and maintained, and perodically, bugs are finally fixed for many of them, and you need to keep watching for those bug fixes and install them.
As someone else pointed out above, Google for your make and model router/modem and see how others are dealing with this problem. Only if you find zero reports of problems on Google and Bing and the apple forums, for your router, would I even start to worry about messing with your computer.
Currently Being ModeratedAug 13, 2013 8:17 PM (in response to gphonei)
thanks for your help. I contacted Time Warner tech support to find out if my modem is 802.11n compliant and the tech guy changed some settings from his end. I will see how this goes and then if I still have issues, I will use your step by step guide. Thanks so much.
Currently Being ModeratedDec 11, 2013 3:39 PM (in response to Tome1969)
I had the issue while using my own wireless gateway (built into the modem). The specs looked good, everything looked good, so I shouldn't have had the issue....but I did. I called my Internet provider, and had them send me one of THEIR modems with built in wireless gateway router. Ever since I swapped it out, I have not had any drop outs.
My modems were Motorola SBG901 and SBG6580, and I had drop outs on both. I swapped it out for an Arris modem that Comcast sent me (can't remember the model, but it's an all-in-one modem/wireless gateway/VoIP MTA with battery backup).
I've also since upgraded to Mountain Lion, and now Maverick. Still no drop outs. I'm happy.
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