Eytan Bernet1
Level 1 (85 points)
Apple TV

Q: Help Center in aperture not working

When I go to the help center in aperture, I see all the topics and outlines, but all the entries are empty and I get an error that I am not connected to the Internet (I am). I have seen others mention it and the answer always seems to be to go to a website by creating new links, etc. I want a fix for the help center issue itself, not a workaround. Does anyone know how to resolve this issue?

Mac Pro (Early 2008), OS X Mountain Lion (10.8.3), 14 GB RAM, 6 TB HD

Posted on Aug 13, 2013 6:25 PM

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Eytan Bernet1

Q: Help Center in aperture not working

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  • by léonie,

    léonie léonie Aug 14, 2013 7:04 AM in response to Eytan Bernet1
    Level 10 (108,604 points)
    iCloud
    Aug 14, 2013 7:04 AM in response to Eytan Bernet1

    What is your Aperture version, Eytan?

     

    Is that the message you are getting?

    Screen Shot 2013-08-14 at 15.14.57MESZ.PNG

    That message usually will be shown, when Aperture cannot connect to the Internet to download the help text.

     

    If you are connected to the internet,  but still the help does not show, check, if a firewall or anti virus software (Little Snitch) may prevent Aperture from connecting to the server. Reboot.

    Try the general trouble shooting steps: Aperture 3: Troubleshooting Basics

    I'd start with removing the preferences and reinstalling Aperture.

     

    Regards

    Léonie