HT201836: How to restart your Apple TV

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dan-dent
Level 1 (0 points)

Q: light flash slowly - no image on the screen - urgent.

hello

today i received my new apple tv

i connected it earlier andit worked

later on i tried to use it again but the light isalways flashing slowly and i can only see the apple sign on the tv.

any suggestions ??

sure i am on the correct input in the tv (hdmi)

AppleTV 2

Posted on Aug 14, 2013 11:10 AM

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dan-dent

Q: light flash slowly - no image on the screen - urgent.

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  • Helpful answers

  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Aug 14, 2013 11:14 AM in response to dan-dent
    Level 10 (104,171 points)
    Apple TV
    Aug 14, 2013 11:14 AM in response to dan-dent

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    (You may already have a micro USB cable if you have a camera or other digital device)

  • by dan-dent,

    dan-dent dan-dent Aug 14, 2013 11:47 AM in response to Winston Churchill
    Level 1 (0 points)
    Aug 14, 2013 11:47 AM in response to Winston Churchill

    Also the power ??

  • by dan-dent,

    dan-dent dan-dent Aug 14, 2013 11:51 AM in response to Winston Churchill
    Level 1 (0 points)
    Aug 14, 2013 11:51 AM in response to Winston Churchill

    I guess not, I connected the power than I saw the restore button

    How long should it take to "contacting the Apple TV software update server..."?

     

    Btw - thx for the quick answer

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 15, 2013 3:49 AM in response to dan-dent
    Level 10 (104,171 points)
    Apple TV
    Aug 15, 2013 3:49 AM in response to dan-dent

    Are you restoring via the computer, are you using an Apple TV 2, if so you shouldn't be using the power cable.

     

    You should only wait a few seconds for the restore process to begin, any downloads should only take minutes.