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Suggestions?

166 Views 3 Replies Latest reply: Aug 14, 2013 9:34 PM by tono67 RSS
tdono67 Calculating status...
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Aug 14, 2013 12:30 PM

Imac 10.6.8.. I tried to upgrade my OS to Snow Leopard.  Everything was fine until I was prompted to restart.  Now every time I restart it prompts me to restart.  Any suggestions?

  • MichelPM Level 5 Level 5 (7,205 points)
    Currently Being Moderated
    Aug 14, 2013 1:51 PM (in response to tdono67)

    Can you tell us more about the specs of your iMac?

    What year, screen size, CPU speed and amount of RAM installed?

    Have you made a backup of all your data?

  • iheartapple1970 Level 3 Level 3 (670 points)
    Currently Being Moderated
    Aug 14, 2013 1:53 PM (in response to tdono67)

    sounds like you are experiencing a kernel panic, the following article explains how to troubleshoot this:

     

    http://support.apple.com/kb/TS3742

  • tono67 Calculating status...
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    Aug 14, 2013 9:34 PM (in response to tdono67)

    My solution was to obtain a wired keyboard, and hold down the option key while restarting.  I was asked if I wanted to reboot via my hard drive or the disc.  I chose the hard drive.  Everything is back to normal, although the upgrade appears not to have worked.

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