2 Replies Latest reply: May 30, 2014 11:33 PM by Jens19
FloKyle Level 1 Level 1 (0 points)

Okay so my friend sent me a gift and when I clicked on "Redeem", it redirects me to a page that says "To download the item you just requested, you need to have iTunes."

I already have iTunes installed.

 

What is going on? How can I fix it? HELP ME OUT PLEASE!?

  • 1.
    sterling r Community Specialists Community Specialists (3,790 points)

    Hello FloKyle,

     

    Thank you for using Apple Support Communities

    I would recommend either of these two articles depending on the version of Windows you have

    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

    http://support.apple.com/kb/HT1925

    or

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

    http://support.apple.com/kb/HT1923

     

    If you are using a Mac, then I would recommend downloading and installing iTunes from here: http://www.apple.com/itunes/download/

     

    All the best,

    Sterling

  • 2. Re: I can't download a gift because it says I have to install iTunes, when I already have iTunes on my computer.
    Jens19 Level 1 Level 1 (0 points)

    Dear Community Specialists,

     

    this answer is a joke, isn't it?

    It's close to "just re-install Windows".

     

    I have the same problem:

    iTunes: Latest update, Firefox: Lastest Update, Java: latest update and of course PC reboot.

     

    In iTunes:

    App bought (clicked on buy, logged in, confirmed "do you really..." with buy and after that a second time logged in., then clicked on Clickandbuy).

     

    Firefox starts, Clickandbuy window opens.

    Locked in at Clickandbuy, everything comfirmed, message received:

    "Sie haben dem Anbieter bereits eine Easy Collect Autorisierung erteilt."

    (You already gave the seller an Easy Collect authorization). I did a lot of times, but iTunes gives a **** about that!

    Clicked on continue and then the magic happens:

    Firefox jumps to: http://www.apple.com/itunes/affiliates/download/

    and there I receive this wonderful message (with my iTunes open!!!):

    "To download the item you just requested, you need to have iTunes."

     

    Thanks for this wonderful message!

    I can't buy any apps! (for iOS "only", I can for android, but that's a different story )

    With or without spyware / tracker blocker, that doesn't make a difference.

     

    My only solution now: "buy another phone", do you have a better solution?

    Would be great to know!

     

    Many thanks in advance!