8 Replies Latest reply: Aug 16, 2013 11:58 AM by gtifeld
gtifeld Level 1 Level 1 (0 points)

Hi there,

 

I'm trying to trouble-shoot a friend's Apple Express. I brought it back to my house and reset the device to its original settings. I plugged it in, went into Setting on my iPad, and saw the device lsted under "Set up an AirPort Base Station...". I tapped the device name and followed the prompts. The setup took me through the steps where it created a new network and gave it a default name. I added a password and hit "Next". The next screen shows it is "Waiting for an Ethernet cable to be plugged in..." and flashes the graphic of the connection wire between the 2 devices. And that's where it stays. I've tried several different ethernet cables that I know to be good, but it never goes past ths point.

 

Am I doing something wrong? Or is the device a lemon? I appreciate any advice or assistance. If more information is needed, I'll gladly supply. Thank you in advance.