Currently Being ModeratedAug 16, 2013 5:34 PM (in response to JoyLeanne)
You dont need your sim card for support with Apple as the sim card has nothing to do with them. If you accidentally gave it to them just give them a call and provide details of your device like the IMEI or serial number and ask them if they can help you out.
Currently Being ModeratedAug 16, 2013 5:44 PM (in response to ios decipher)
The SIM card was specirfially so I could online chat with them since I don't have a phone.
When I went to online chat with them, they said that my phone was replaced and I needed my new phone information - but I can't get my new phone information without my sim card.
Without my phone working, I can't call them and the nearest apple store is 4 hours away.
(**Edit - it was the serial number they needed. Still no help since my phone changed) -- regardless - I need my SIM card to get my phone working and I need a way to contact them)
Currently Being ModeratedAug 16, 2013 5:54 PM (in response to JoyLeanne)
Just get a new SIM card from your carrier. It should be free, or maybe $25.
Currently Being ModeratedAug 16, 2013 5:56 PM (in response to JoyLeanne)
Regardless if you had your phone replaced you could still use the current iPhones serial number as a reference when calling Apple then checking to see if they can assist you with the issue of your sim card. Do you have a landline you could use to call them?. Other then that all i can really say is get another sim just for the purpose of giving Apple a call.
Currently Being ModeratedAug 16, 2013 6:07 PM (in response to JoyLeanne)
The cell phone is my only phone option at the moment. I was hoping to avoid going to a carrier store because they usually just give me apple information (and I'd need someone with me because my Japanese is limited to conversational). At the moment, it looks like the only thing I can do is show up at a friend's house and borrow a phone.
Thanks for the advice!