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"Other" data (iPhone) - How do I remove this junk?

1188727 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • ultrafrombc Calculating status...

    Thats nice so how do you do it ?? were do i find archived text messages >??


    I have 8.07 gigs of other crap on my phone and need the space

  • Deez11890 Calculating status...
    Currently Being Moderated
    Aug 15, 2013 9:50 PM (in response to Mr. Luigi)

    What a headache this is... They need to fix this ASAP! I'm running IOS 7 and just downloaded the lastest version of iFunBox but I don't have the "Var" folder. Is this the only way to delete them without having to restore? Becasue I already deleted the files from my back up on my computer with iBackupBot but I have 40gbs of music and is very annoying to restore. If theres any other way to delete this annoying saved text messages would be great I could really use the 1.7gb its taking.Screen Shot 2013-08-16 at 12.49.03 AM.png

  • cheonweb Level 4 Level 4 (3,440 points)
    Currently Being Moderated
    Aug 16, 2013 4:06 AM (in response to Deez11890)

    iOS 7 is a beta version and if you are not a developer (I bet you are not) you have an illegal copy of iOS 7 and you will not get help in this forum.

  • wisniak Level 1 Level 1 (5 points)

    For some reason I don't see the Var/mobile/library/... folder.


    I have a non-JB iPhone 4S and iPad2.


    Tried locating those folders using the varions s/w apps mentioned here.

  • Ruadh2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2013 10:00 AM (in response to wisniak)

    I don't see that directory either, and I also have a non-JB phone, a 3GS.  However, according to this Wiki, I do appear to be seeing other folders from two levels below within Var/mobile, (eg.  iTunes_control from the Media subfolder) just not "Library" (or "Media", only it's contents).  Unfortunately, the linked wiki does not tell you what folders to expect in "Library". 


    I presume you're looking to delete crash logs from "Var/Mobile/Library/Logs/Crash Reporter", as per brokenbunny's fix some 30 pages back, and that you see a lot of crash logs in your phone in Settings > General > About > Diagnostics & Usage > Diagnostics & Usage Data?  I have only three crash logs, so I'm sure that's not my problem anyway.  In any case, I can't see a "Logs" folder in iFunbox.


    Perhaps these system related files can only be seen on a jail broken phone.

  • wisniak Level 1 Level 1 (5 points)
    Currently Being Moderated
    Aug 16, 2013 11:06 AM (in response to Ruadh2)

    I'm looking for anything that might frre up some space.

    Don't think that the log files are that big.


    I currently have ~1.4GB of other and even after creating the iPhone as new I begin with almost 1GB of other.


    I don't intend to JB the iPhone or iPad.

  • lucasfromnashville Calculating status...
    Currently Being Moderated
    Aug 16, 2013 11:09 AM (in response to wisniak)

    Erase your text messages. Space freed.

  • wisniak Level 1 Level 1 (5 points)

    I have only 3 imessages....

    I also use Whatsapp but have only a few messages with pictures attached.


    I regularly clean up my email.

    I also regularly use phoneclean.

  • haiphone4s Calculating status...
    Currently Being Moderated
    Aug 17, 2013 12:16 AM (in response to Mr. Luigi)

    Thank you Luigi.  I repost the steps here for everyone to see.


    1.  Make sure you are running the latest version of iTunes.


    2.  Download PhoneClean:



    3.  Connect your iPhone to your computer via USB and sync it to iTunes. (Close your eyes so you don't see that 11GB Yellow Bar of "other" data.


    4.  Run PhoneClean on your iPhone while your iPhone is connected to your computer via USB.  I don't know how much "garbage" it will catch. But, no matter, let it run its course.


    My was from 19.5G and went down to 3G on the first run.  It was mostly sync-failed media files...LAL

  • lunchboxmusic Calculating status...



    After having this issue for the last year now, I have tried just about everything listed in this post...minus the obvious:  YOU NEED TO RESTORE YOUR PHONE!  Not from backup...but a full restore to original settings.  Believe me, I tried it all;  the phoneclean app, deleting messages, caches, cookies, etc.  I even tried the removal of music method.  After running into countless issues and having absolutely no luck at all...I bit the bullet.  I consider myself to be somewhat of a technologically sound person, so I have searched through numerous forums to no avail.  Trying to restore your phone from a backup will only result in the corrupt data, "other", being part of that restore.  Just because you're cleaning up your phone, doesn't mean all the internal data is gone.  Trust me, you'll drive yourself crazy trying to go around the initial issue.  I know many people had success with some other methods, but chances are you are dealing with the same issue I have dealt with for a long time now.  I did it this morning and it worked flawlessly.


    How to get rid of "other" space via full restore (not from backup):


    1.  Plug in your device and pull up iTunes

    2.  Before clicking on "restore", do a backup of your phone.  this is for the purpose of saving all of your contacts prior to the restore.

    3.  Once you've backed up your phone onto your computer or iCloud, click "restore phone" under the "summary" tab at the top.  this will take a little while to complete

    4.  Once the restore is finished, you will have the option to set up a new iPhone or Restore from Backup.  DO NOT RESTORE FROM BACKUP.  You need to set up the new iphone.

    5.  Once you go through the prompts, you will notice that your phone will appear as if it was just taken out of the box and being set up for the first time.  No worries, your computer has saved all of your contacts, apps, music, photos, etc. 

    6.  Follow the steps on both your computer and your device.  Once you've set everything back up on the device, now its time to sync all of your goodies.

    7.  To get your contacts back, click on the "info" tab at the top of iTunes.  You'll see information on syncing your contacts.  Click the box that applies to you.

    8.  Continue this through your "apps, tones, music, etc" tabs as well and check the boxes that apply to you.

    9.  Once you've completed this, hit "apply" at the bottom of your screen and let iTunes do the work.


    You should have noticed after restoring your phone that your "other" space has diminished to nearly 1GB or less.  I originaly had only 400MB..yes MB..left before doing the restore.  When I restored my 16GB phone to a new phone setting, added all my stuff back, i am now at 6.21GB of free space. 


    Here are the cons:

    1.  You WILL lose all of your text messages that were previously on your phone.  Because you are no longer restoring from a backup, these will be lost in the restore.  I realized that I could do without my text messages, so I went ahead and made the sacrifice. 

    2.  It WILL be a pain to put everything back on your device manually depending on the amount of things you decide to install.  A small price to pay for 6GB if free space back on my phone.


    I hope this helps eliminate some headaches you all have been dealing with.  I know its not the greatest solution, but unfortunately it may be the only one.  You can still reload your emails and I did notice that some of my other apps still had data saved on it from before the restore.  So really, you may just lose a few text messages.



  • iiohab Level 1 Level 1 (0 points)

    I wanted to solve this without any restore actions but finally caved after trying most alternatives with no improvement whatsoever. Finally, I opted for a restore from backup - something I have resited due to the time commitment to do so.   To my surprise restore from backup actually reduced my OTHER from 7.3GB down to 1.42GB.  I may in the future try a restore-as-new and then add things back individually...but the improvement using a backup is good enough for now given the required effort.  Good luck to all "other" folks out there and thanks for all those suggestions!

  • Gheispour Calculating status...

    Reset all setting!  

  • musicspirit Level 2 Level 2 (495 points)

    This is a good idea - thanks


    The only problem is phone text messages:


    I just gave Apple feedback to say that it would be great if they could develop a capacity to EXPORT and entire Text conversation to Notes.


    Or Copy and paste the whole conversation to Notes

  • nanyloah Level 1 Level 1 (0 points)

    Hi guys,


    I also had the same issue. Wanna know what freed up most of the space? VOICEMAILS! they take up a TON of space. I erased 6 VMs and gained about 1.5 GB back, texts also takeup a huge chunk of memory, especially if you share lots of pix. Clear your phone of all this stuff and rejoice as you claim your preciuos space back!

  • Mr. Luigi Level 1 Level 1 (5 points)

    I wrote this up for a blog and thought it might be of use to some.  The topic has certainly been covered before, but it is presented here with "deadly" detail. :-)


    Danger! Sending voice text messages via the native Voice Memo and iMessage Apps

    Under normal conditions, you create the voice memo using Apple's native Voice Memo app. Then you use the option to send that voice memo as a text message using iMessage. Here's where you run into trouble.

    First, that voice memo created in the Voice Memo app is a .m4a file...just like all your Apple iTunes songs. When you sync your iDevice to iTunes that voice memo is placed in your iTunes Music Library along with all your songs (titled something like "voice memo 9/8/13..."). Most people really don't want their voice memos stuck in with their music...especially if you are sharing your iTunes music library over a local network. Do you want to give your entire local network access to listen to your voice memos??

    But, the problem continues. Those voice memos are now synced back to your iDevice within your music app. If you delete these voice memos from your iTunes music library, you would think they would be deleted from your iDevice music app on the next sync with your iDevice. And sometimes that happens very nicely. But, sometimes it APPEARS you have removed the voice memos from your iDevice but not really. They become orphaned, invisible to the owner, but taking up memory in your iDevice. Sometimes gigabytes of voice memos can accumulate this way as they appear to undergo mitosis and replicate in your iDevice. The result of all this is that your "other" data begins to explode. "Other" data includes undeleted trash in e-mail, undeleted text messages, voicemail, pictures still in your camera roll, and a whole lot of material that doesn't fall into the common data categories of music, pictures, apps, videos, etc.

    If you end up at this state, you often need to employ 3rd party software to get deeper in the file structure of your iDevice than iTunes allows. This way you can see those orphaned voice memos and actually delete them and reclaim your lost memory. Applications like iFunBox, DiskAid, iBackupBot are three applications in this genre.

    One way around this is to use the voice memo app to create and send a voice text message and IMMEDIATELY delete that voice memo from the Voice Memo app after doing so....before any syncing with your iTunes library occurs. But, if you forget to do that...DANGER!

    This problem with voice memos getting orphaned is something many people hope Apple resolves in iOS 7.

    If you have a 16GB iDevice, memory is at a premium and you really can't afford to be throwing it away with the problem described above.

    Mr. Luigi

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