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ios 6.1.3 WIFI problem

173758 Views 597 Replies Latest reply: Feb 6, 2014 9:28 AM by KJ W RSS Branched to a new discussion.
  • CloseThis Calculating status...
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    Aug 14, 2013 6:54 PM (in response to TJBUSMC1973)

    Actually many automobile manufactures do honor repairs outside of the warranty period. They also do a very good job of notifying customers of issues (both critical and non-critical) and repair options even for products no longer in production.

    Right now I’m kind of surprised at how many people are experiencing this WiFi issue and there seems to be hardware related. With my warranty expired 2 months ago, I’m just figuring out what my next steps should be.

  • TJBUSMC1973 Level 5 Level 5 (4,735 points)
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    Aug 14, 2013 6:58 PM (in response to CloseThis)

    And the fact that Apple is discounting a replacement device by about 66% for out-of-warranty claims shows they're trying to do right by a customer as well.

     

    The automakers discount the repair.  Apple is discounting an entire replacement.  Not bad in my opinion.

  • MarcioV Calculating status...
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    Aug 14, 2013 7:18 PM (in response to TJBUSMC1973)

    I don't think you understand the issue at all. The problem described by a lot of people here, including me, doesn't happen because of wear and tear like a  car part. The problem  is triggered by a legit firmware upgrade originated at Apple itself. It doesn't really matter if the problem has always been there or not, or if Apple knew about it or not. What matters is that perfectly good devices were damaged by an untested software release, and Apple does not seem to care.

     

    For fans of analogies like you, here's one: if you take your perfectly fine car to the auto dealership to change oil (a periodic maintenance task) and they return it to you with a broken odometer (a non-essential but necessary feature), I bet you will not be OK with that. If the dealership then offers to fix the odometer for a fee, however reasonable, I bet you will not be OK with that either. If you are, then you probably love the car brand more than you love your money. I don't. I paid top-dollar for a device that is supposed to be of top quality, from a company that prizes itself for being top-quality and detail-oriented.  The last thing I expected from a company like Apple  was a laughable band-aid in the form of "bake your iPhone and see if it works; if it doesn't then try freezing it". It sounds like a bad joke, doesn't it?

  • rayfromtoronto Calculating status...
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    Aug 14, 2013 8:47 PM (in response to TJBUSMC1973)

    If you look at this differently. We have a OS upgrade that has fried many boderline WIFI chips. Apple offers a $200 refurbished Iphone replacment for those out of warranty. Then of course I would assume refurbishes the one they took back in the exchange and then have that for sale...

     

    I dont think I have to say anything else ...

  • leskaye Calculating status...
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    Aug 15, 2013 5:57 AM (in response to PatricJuel)

    with 115,000 views of this page alone I would have thought it **** obvious to Apple that there is a problem...

    I have tried the reset procedure which worked the first time for few minutes but now the wifi will not turn on at all despite a full reset. ITunes backed up my 'phone automatically so a restore would be pointless.

    Is it possible to downgrade to 6.1.2 or prior?

    Assuming the electronics are fried by 6.1.3 it is pointless getting a replacement 'phone as it will presumably suffer the same problem

    Samsung and Andriod are sudenly looking very, very tempting...

  • Lawrence Finch Level 7 Level 7 (24,590 points)
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    Aug 15, 2013 7:26 AM (in response to leskaye)

    leskaye wrote:

     

    with 115,000 views of this page alone I would have thought it **** obvious to Apple that there is a problem...

     

    Well, not really. 115K views and 379 posts? Very minor. Compared to a REAL problem like

    iPhone 4s Battery Life?  with over 2 MILLION views and 13,000 posts before it was locked. And even that problem affected a relatively small number of users.

     

    leskaye wrote:

     

    Samsung and Andriod are sudenly looking very, very tempting...

    Except they use the same chip, and if you read Android forums, the same problems are reported.

  • Cyrielle_DeLuca Calculating status...
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    Aug 15, 2013 8:31 AM (in response to PatricJuel)

    Same thing here :

    Iphone 4S 16G updated to iOS 6, greyed wifi button, and battery problems.

    I have reset my phone 5 or 6 times (complete reset), but nothing change.

     

    I'm going to an apple store soon, but when i'm reading these messages, I think they are gonna replace it...

     

    I'm very disapointed..

     

    (Sorry if I made any mistakes in english, i'm french)

  • HarleyPJones Level 1 Level 1 (0 points)
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    Aug 15, 2013 7:44 PM (in response to Cyrielle_DeLuca)

    Hi Cyrielle,

    You should really try the blow drier tip that has been posted on this thread. I figured I didn't have anything to loose and it tried it... I absolutely couldn't believe it worked! Just take your device out of its case, aim the blow drier at the headphone jack and start heating up the machine. Occasionally press the home button until the heat warning shows up. Shut down the device and allow it to cool. Turn it back on and reset the network. Your wifi will no longer be grayed out.

     

    It's unbelievable that we have to resort to tactics like this to fix Apple's mistake.

  • Almin_o Calculating status...
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    Aug 17, 2013 8:55 AM (in response to PatricJuel)

    Hello,

     

    I have IPhone 4 and 4s both on 6.1.3, 4s is facing the problem with the wifi issue and 4 is working fine.

  • alien_uk Calculating status...
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    Aug 17, 2013 8:57 AM (in response to HarleyPJones)

    I didn't want to jinx it but this trick has worked for me. Its been 2 days and going strong.

    Thank you.

  • Lawrence Finch Level 7 Level 7 (24,590 points)
    Currently Being Moderated
    Aug 17, 2013 9:00 AM (in response to Almin_o)

    What specifically is the issue you are having? This thread is so long that several different, unrelated problems have been described.

  • TJBUSMC1973 Level 5 Level 5 (4,735 points)
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    Aug 17, 2013 11:17 AM (in response to MarcioV)

    The software was tested.  It was tested with devices that had properly working wi-fi chips, because that's what it was designed to work with.  You're right, Apple didn't test it with defective hardware, because any defective hardware would be replaced by Apple.

     

    Your analogy is ridiculous.  The two systems you mention have nothing to do with one another.  One is periodic maintenance.  The other is an authorized upgrade.  A better automobile analogy would be if Ford provided a FREE fuel-injector upgrade, that when put into a very, VERY small percentage of vehicles that had defective combustion systems, caused a noticeable dropoff in fuel effeciency.  And if the vehicle was still within it's warranty period, Ford replaced the ENTIRE vehicle for free.  If it was not, then Ford offered to repair the problem at a very low cost. 

     

    That's an apporpriate analogy.

     

    And as far as Apple offering the solution of "bake your iPhone and see if it works; if it doesn't then try freezing it" ... Apple never said such a thing whatsoever.  Apple has NEVER suggested end-users perform that kind of maintenance on their devices.  You are obviously confused.  You are assuming that the solutions offered her, by other customers just like yourselves, are in ANY WAY SHAPE OR FORM endorsed by Apple.

     

    This just proves that you have no real understanding of the issue.

     

    My 'bottle' analogy was perfect, actually.  The wi-fi chip is rated to handle a certain amount of power.  Non-defective chips have no problem with that much power, and so their Wi-Fi never gets greyed out by the new iOS.  But the defective chips can't handle that much power (even though they are supposed to), and so overheat/burnout/etc.

     

    The power is the water, the chip is the bottle.  Simple analogy.

     

    You're frustrated about the situation.  I don't blame you.  But demanding a recall over such as small, small percentage, when Apple is already replacing defective items within their warranty period for FREE...

     

    Free.  Read that again.  No charge.  Gratis.  Complimentary. 

     

    Only if a device is outside of it's warranty (i.e., the time period in which the device was promised to work as advertised [written guarantee of the integrity of a product and of the maker's responsibility for the repair or replacement of defective parts]) does Apple charge a dime for any service for this issue.  And instead of simply repairing the issue, the replace the ENTIRE device at a 66% discount.

     

    Name a company that offers to replace the entire product, at such a discount, even after the warranty has expired?  They even offer that for situations that are inarguably customer-caused damage, like salt-water.

     

    You claim Apple is recommending 'bake & freeze' fixes? Prove it.

  • TJBUSMC1973 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Aug 17, 2013 11:32 AM (in response to rayfromtoronto)

    rayfromtorontosaid: "If you look at this differently. We have a OS upgrade that has fried many boderline WIFI chips. Apple offers a $200 refurbished Iphone replacment for those out of warranty. Then of course I would assume refurbishes the one they took back in the exchange and then have that for sale...

     

    I dont think I have to say anything else ..."

     

    Apple provides remanufactured phones as replacements.  Everything, other than the processor and the camera, is new on the device.  Those are the only two things that they keep from a phone that comes into the repair depot.  Everything else is brand new.  And the camera & processor are inspected to a much higher degree than when mass-produced.  Even the new components are inspected, individually, to a much higher degree. 

     

    Why? 

     

    Because Apple knows that these devices, as replacement devices, are going into the hands of customers that have already had one problem with a device.  Therefore, they take every possible step to make sure the remanufactured devices have a higher standard of quality than the mass-produced ones.  The odds of a second problem with with the remanufactured devices are INCREDIBLY low.

     

    Hand inspected instead of mass produced.  Apple puts a lot more time and effort into remanufactured phones than the mass produced ones.

  • MarcioV Level 1 Level 1 (0 points)
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    Aug 17, 2013 2:56 PM (in response to TJBUSMC1973)

    Your love for this company is really unmatched.  Congratulations.  I wish I could have a sip of that Kool-Aid so I wouldn't be so unhappy with the situation...

     

    The software obviously wasn't tested. I prefer to believe Apple wouldn't release software that it knew could damage a number of devices. It is naive to think that  they did this knowing that "any defective hardware would be replaced".

     

    Also, my analogy was indeed better than the two you offered. The issue is not in any way similar to "a dropoff in fuel efficiency". A major function of the device stopped working and it's not a mere nuisance like you implied. If the free Ford injector of your second bad analogy caused one wheel to fall off, for example, *that* would be a more apt analogy. Would you be so nice to Ford then? (Well, you would apparently...)

     

    Bad chip or not, I still don't understand why you keep implying that a bad part somewhat frees Apple from its responsibility to customers?  As if poor Apple didn't choose the chip and therefore didn't know it was faulty?

     

    By the way, I never demanded a recall. I just think Apple has more responsibility over this issue than you and other fanboys think they have. I took good care of my iPhone and I kept up with *official* releases of the OS--one of which broke it. Should I *not* trust Apple's upgrades anymore?  Is that the message?

     

    Now, I know Apple is legally covered from all angles and does not have to fix any devices that are out-of-warranty, even if they caused the damage. But that does not mean customers can't complain when something doesn't feel right. Maybe with enough people voicing their lack of satisfaction, Apple will listen and do something.  After all, they have a reputation to keep.  When customers aren't happy, it's never good for a company.

  • TJBUSMC1973 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Aug 17, 2013 3:23 PM (in response to MarcioV)

    It's not 'love'.  It's logic.  And research.

     

    Prove your claim that the software was not tested. 

     

    My anaolgy was awesome.  The primary function of an iPhone is to make phone calls.  The Wi-Fi problem doesn't prevent that.  However, it does mean that customers may have to use their carrier data plan more than expected. Which costs more money.  Which is also what happens when fuel effenciency drops on a vehicle.

     

    In other words, to use the device in the same manner as you want to use it, you have to pay more money... perfect analogy.

     

    The Wi-Fi issue does NOT prevent you from accessing the internet.  It simply means you use your carrier data plan to do so.  So, comparing it to a wheel falling off a vehicle, which renders it virtually USELESS, is a very poor analogy.  You keep trying to force an analogy to work that comes across as catastrophic.

     

    I never said Apple had no responsibility.  If the defect appears within the warranty period, it's fixed for free.  If it appears after the warranty period, it's fixed at a 66% discount.

     

    Name a company that gives an out-of-warranty replacement for a 66% discount.

     

    Oh, you never demanded a recall?  That's RIGHT!  Just like Apple never said to use a hairdryer, a freezer or an oven to fix your phone.

     

    The iOS upgrade did not break the phone, any more than the water 'damaged' the bottle.  Your phone was already defective from DAY ONE.  It just didn't display this problem until later.

     

    Answer these two questions, Marcio: How long after your date of purchase did your iPhone Wi-Fi function fail, and did you have the extended or regular warranty?

     

    I use both iOS devices and Android devices.  I'm not a fanboy.  I just understand how this technological issue works, and how Apple is honoring their warranties.

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