pnewcomb

Q: Epson Printer Not Working Over WIFI

I have an Epson XP-400 printer and am having trouble getting anything to print over the Wifi connection (I've already contacted Epson and they're saying it's probably an issue with OS X). The printer queue keeps telling me "The printer is not connected". I've gone through the whole wifi setup, and have gotten it to print in the past just fine, but whenever the printer goes to sleep, it ceases to wake up when I tell it to print. I have to manually go upstairs and hit the power button. But even then, it takes another minute or two to finally decide to print the thing. It's a huge pain in the butt...

 

Is this an issue with how my settings are configured inside OS X?

MacBook Air, Mac OS X (10.7.2)

Posted on Jun 30, 2013 11:07 AM

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Q: Epson Printer Not Working Over WIFI

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  • by Eric Root,

    Eric Root Eric Root Aug 2, 2013 8:55 AM in response to pnewcomb
    Level 9 (71,477 points)
    iTunes
    Aug 2, 2013 8:55 AM in response to pnewcomb

    Not for free that I know of. Have you tried looking/posting on Epson support? There is an email contact in the first link.

     

    http://www.epson.com/cgi-bin/Store/AboutContactUs.jsp?BV_UseBVCookie=yes&Categor y=Help

     

    Epson Support

  • by pnewcomb,Solvedanswer

    pnewcomb pnewcomb Aug 2, 2013 9:04 AM in response to Eric Root
    Level 1 (0 points)
    Aug 2, 2013 9:04 AM in response to Eric Root

    Yes, they told me it was an OS X issue, so I came here.

  • by Eric Root,

    Eric Root Eric Root Aug 3, 2013 7:38 AM in response to pnewcomb
    Level 9 (71,477 points)
    iTunes
    Aug 3, 2013 7:38 AM in response to pnewcomb

    You can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.


    Feedback via Apple Developer

  • by pnewcomb,

    pnewcomb pnewcomb Aug 17, 2013 12:32 PM in response to pnewcomb
    Level 1 (0 points)
    Aug 17, 2013 12:32 PM in response to pnewcomb

    Hooray! Epson finally updated their mac drivers and now my printer works great over the wireless network! I just updated through the app store. This issue is now officially fixed for me, and hopefully for anybody else having this problem.

  • by ames_174,

    ames_174 ames_174 Oct 25, 2013 7:00 PM in response to pnewcomb
    Level 1 (0 points)
    Oct 25, 2013 7:00 PM in response to pnewcomb

    Hi, can you please explain how you fixed this problem - what did you update in the app store? Sorry if this is a silly question, i'm not very tech savvy. I have this exact problem with my x400 connection that disappears every time the printer goes to sleep, and its driving me mad.

    Thanks for any help

  • by pnewcomb,

    pnewcomb pnewcomb Oct 26, 2013 6:55 AM in response to ames_174
    Level 1 (0 points)
    Oct 26, 2013 6:55 AM in response to ames_174

    Unfortunately my solution only lasted about 3 hours until it started acting up again. Now I'm back where I was when I started...it's very frustrating. I can't get any answers from apple or from epson.

     

    It's so bizarre, I have noticed that sometimes it WILL print eventually, but after about 10 minutes after sending the print from my computer.

  • by san.sev,

    san.sev san.sev Oct 26, 2013 7:32 AM in response to ames_174
    Level 1 (0 points)
    Oct 26, 2013 7:32 AM in response to ames_174

    Hi I had the same problem and finally solved, check full discussion at:

     

    https://discussions.apple.com/thread/5149783?start=0&tstart=0

     

    In summary, here is what I did:

     

    - Deleted existing printer

     

    - Downloaded and installed EPSON WebNAVI 1.0 (11-mar-2013)

    (ftp://download.epson-europe.com/pub/download/3764/epson376406eu.dmg)

     

    - Added again EPSON printer on Print & Scan System Preferences using existing IP address

     

    - Configured on LPD (default) instead of IPP protocol

     

    - Tried twice printing test page: SUCCESSFULLY!

     

    Hope this could help you.

  • by san.sev,

    san.sev san.sev Oct 26, 2013 7:35 AM in response to san.sev
    Level 1 (0 points)
    Oct 26, 2013 7:35 AM in response to san.sev

    Some additional data for common benefit:

     

    Driver name: EPXP-402 403 405 406 Series.PPD

    Driver version: 9.00 (9.11)

    CUPS: 1.6.2

  • by aussienesss,Helpful

    aussienesss aussienesss Nov 12, 2013 11:05 PM in response to pnewcomb
    Level 1 (5 points)
    Nov 12, 2013 11:05 PM in response to pnewcomb

    I doubt that this is an apple problem.  I just googled this issue and found your post because I am having the exact same issue but I'm using windows. Everytime the printer goes to sleep you lose the wifi connection and it says the printer is off-line and it is a bugger to get it back on line even when I wake the printer up! Going into wifi setup on the printer, then auto-connect and then connecting backing into my network seemed to do the job but I don't want to do this every time i need to print!

  • by pnewcomb,

    pnewcomb pnewcomb Nov 14, 2013 1:34 PM in response to aussienesss
    Level 1 (0 points)
    Nov 14, 2013 1:34 PM in response to aussienesss

    Interesting to hear it's also happening on the windows side. Mysteriously, my printer has actually been responding to my print requests for the past couple weeks and everything is fine all of a sudden. I don't know if it has to do with the Mavericks upgrade or what. Hopefully it will stay that way, but from past experience it seems as though it might go back to having issues with no rhyme or reason at any moment...

  • by ames_174,

    ames_174 ames_174 Nov 18, 2013 1:35 PM in response to aussienesss
    Level 1 (0 points)
    Nov 18, 2013 1:35 PM in response to aussienesss

    Thanks for responding - interesting that its not just apple. I have tried uninstall/reinstall many times and updating software etc to no avail, but what does seem to work most consistently is turning the wifi modem off for a bit after i've turned the printed on; this seems to reset the connection with pc. Not sure if this could work for others also - i'm using an optus netgear modem.

  • by paperqueen,

    paperqueen paperqueen Feb 21, 2014 2:47 PM in response to san.sev
    Level 1 (4 points)
    Feb 21, 2014 2:47 PM in response to san.sev

    Same thing just happened to me. The solution in even fewer steps (after File > Print, which opens the Print window):

     

    1. Printer > select Add Printer... from the drop down menu

     

    2. Select the printer from the new window that opens up (even if you've used the printer before)

      (The wheel will spin...the OS will search and download necessary software)

     

    Done!

  • by 5awShucks4,

    5awShucks4 5awShucks4 Apr 4, 2014 8:06 PM in response to paperqueen
    Level 1 (0 points)
    Apr 4, 2014 8:06 PM in response to paperqueen

    hi,

     

    after routine update on airport extreme router my epson artisan 837 stopped printing from MacPro which i've had no problem for 2 years, but i could print from iphone ....   got "not connected" msg

     

    ... anyway used your method and it now prints fine using the new epson as selected printer ...

     

    ... question for you: did you delete the original epson printer from printer list?? it seems to want to go back to that every time i print even though i have tried to change the default printer to the new one several times

     

    thanks

  • by sjlarson650,

    sjlarson650 sjlarson650 Jun 11, 2014 10:36 AM in response to pnewcomb
    Level 1 (0 points)
    Jun 11, 2014 10:36 AM in response to pnewcomb

    I have the same problem with my XP-400 which worked very well over wifi before I installed Mavericks. Now I get messages, saying printer can't be found, etc. At this point, I couldn't delete the old printer and find it again on the network to reinstall (this was possible before Mavericks). So I usually would wait 5 minutes or so and then reboot the printer and/or my computer. Usually that worked.

     

    I went to the Epson site looking for Mavericks support and was pointed to an Epson Connect utility. Downloaded and installed. Now, I get the same messages, but if I just wait, say 10-15 minutes, it seems to find the printer and gets the job done. Pretty frustrating since you wonder each time...but, so far, if I go get a cup of coffee and come back later, it's worked.

  • by fifepublicity,

    fifepublicity fifepublicity Feb 19, 2015 3:53 AM in response to Eric Root
    Level 1 (0 points)
    Feb 19, 2015 3:53 AM in response to Eric Root

    I had the same problem and eventually someone (from my internet provider, not Epson) suggested I buy a USB cable from PC world and forget about the wi-fi connection. Eureka! it worked after six weeks of frustration with Epson, from Happy Bunny

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