HT204400: Get help with Wi-Fi networks on your Apple TV

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GNeuman
Level 1 (0 points)

Q: Our Apple TV 2nd Gen box has recently decided to shut down the ethernet port and solely use the wifi connection. Tried all the usual guff on doing restarts and reloading the software and doesn't solve the issue. Please can someone help?

Our Apple TV 2nd Gen box has recently decided to shut down the ethernet port and solely use the wifi connection. Tried all the usual guff on doing restarts and reloading the software and doesn't solve the issue. Please can someone help?

AppleTV 2

Posted on Aug 19, 2013 7:08 AM

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GNeuman

Q: Our Apple TV 2nd Gen box has recently decided to shut down the ethernet port and solely use the wifi connection. Tried all the usu ... more

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  • by diesel vdub,Helpful

    diesel vdub diesel vdub Aug 19, 2013 8:48 AM in response to GNeuman
    Level 7 (22,030 points)
    Aug 19, 2013 8:48 AM in response to GNeuman

    The port does not get shut down, it either works or it does not.

    Have the following been tried:

     

    Replace Ethernet cable?

    Different Ethernet port on the router or switch?

     

    If those do not resolve the issue and a restart and restore of the ATV does not resolve the issue then the port has likely failed.  Take the device to Apple for evaluation and possible replacement.

  • by GNeuman,

    GNeuman GNeuman Aug 19, 2013 10:35 AM in response to diesel vdub
    Level 1 (0 points)
    Aug 19, 2013 10:35 AM in response to diesel vdub

    Hello Diesel vdub

     

    Thanks very much for answering me so quickly and your suggestions. We have two ATV 2nd Gen boxes that connect to the switch via Devolo DLAN boxes which have worked virtually flawlessly in both the living room and bedroom for just over a year now. It was last week that the living room ATV box decided to go on its wifi connection, I swapped the ATV boxes over and the fault followed the ATV, therefore as you suggest it is most probably the ATV itself. Great, just out of warranty too, thank you, Apple.