HT201592: Redeem digital copies of DVDs or Blu-rays in iTunes on a Mac or PC
Learn about Redeem digital copies of DVDs or Blu-rays in iTunes on a Mac or PC
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All replies
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Helpful answers
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Aug 19, 2013 11:31 AM in response to goyonby pedro d,Hello there, Goyon.
The following Knowledge Base article goes over how to download a purchase from iTunes:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Review the section titled "Apps, Books, music, Movies, or TV shows on a computer".
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
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Aug 19, 2013 3:00 PM in response to pedro dby goyon,I had already tried that KB and it still does not show up. I see all purchases/redemption doen via PC, but this is the only one I did via iPhone and it does not show up.
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Aug 20, 2013 2:42 PM in response to goyonby pedro d,Hello again, Goyon.
Have you tried the following Knowledge Base article?
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
If you have already attempted those steps with no success then I would suggest you reach out to iTunes Store Suppor by either of these two methods:
Apple - Support - Topic Selection
https://expresslane.apple.com/Issues.action
or
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks again for using Apple Support Communities.
Cheers,
Pedro D.
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Aug 20, 2013 5:24 PM in response to pedro dby goyon,I had not seen that one. That fixed the issue. Thank you.
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Aug 21, 2013 6:04 AM in response to goyonby pedro d,Goyson,
I'm glad we were able to get your issue taken care of!
Sincerely,
Pedro D.
