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Passbook partially working?

538 Views 3 Replies Latest reply: Aug 19, 2013 2:19 PM by ariel s RSS
judsonfromrichmond Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 17, 2013 10:35 AM

I have downloaded several apps from passbook (United.com, Delta.com, REI.com).  All three showed up as separate apps on my iphone but only REI appears in my passbook.  I have deleted the app United.com and reinstalled it through passbook to no avail.  Any help would be appreciated.

MacBook Air, Mac OS X (10.7.2)
  • ariel s Community Specialists Community Specialists (1,685 points)
    Currently Being Moderated
    Aug 19, 2013 12:01 PM (in response to judsonfromrichmond)

    Hi judsonfromrichmond,

     

    This may be expected behavior and you may need to take additional steps in the other app.  Here's an article about Passbook:

     

    iOS: Using Passbook

    http://support.apple.com/kb/HT5483

    Adding passes

    You can add passes to Passbook in several ways, such as:

    • Passbook-enabled apps: When you buy tickets, check in for a flight, or add a card through an iOS app, the app will offer or prompt you to add a pass to Passbook. To view a list of featured Passbook-enabled apps on your device, select the Welcome pass in Passbook and tap "Apps for Passbook". You can also click or tap this link to view the list in the iTunes Store: http://itunes.com/passbookapps.
    • Mail or Messages: Passes can be sent as attachments or links via email or Messages, and you can add them to Passbook by tapping or clicking on them. Example: An email confirming your flight could include your boarding pass as a Passbook-enabled attachment.
    • Web browser: Websites or webmail can also include passes as attachments or links. You can click or tap these links to add them to Passbook

    Cheers!

    - Ari

  • ariel s Community Specialists Community Specialists (1,685 points)
    Currently Being Moderated
    Aug 19, 2013 2:19 PM (in response to judsonfromrichmond)

    Hi judsonfromrichmond,

     

    Thanks for the reply and information. Due to the nature of your issue you may find more information by using another one of Apple's support resources:

     

    https://expresslane.apple.com/GetproductgroupList.action

     

    Additionally you may want to reach out to the individual companies to determine how they have designed their app to work with Passbook.

     

     

    Cheers!

    - Ari

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