1 2 Previous Next 29 Replies Latest reply: Sep 6, 2013 1:37 AM by msteachergray Go to original post
  • 15. Re: IPhone 5 battery life
    Meg St._Clair Level 8 Level 8 (38,415 points)

    msteachergray wrote:

     

    How many of you are on the payroll at Apple! 

    None of us. This is an a user-to-user support forum. There are a few Apple employees who answer questions that don't get picked up by anyone else. They have black apple avatars.

  • 16. Re: IPhone 5 battery life
    Adrian Shae Level 1 Level 1 (0 points)

    "There are a few Apple employees who answer questions that don't get picked up by anyone else. They have black apple avatars"

     

    Your response assumes that Apple employees are responding from work on their corporate accounts. While your logic is flawed, this does not mean that msteachergray's paranoia is correct.

  • 17. Re: IPhone 5 battery life
    Navalvet Level 1 Level 1 (0 points)

    I have the iPhone 5 and just have the basic settings active and the battery life *****.  I bought a Mophie for it and the phone drains the Mophie fast as well.  My wife has the 4s and the battery in that phone lasts twice as long and she uses the AT&T data plan.

  • 18. Re: IPhone 5 battery life
    Meg St._Clair Level 8 Level 8 (38,415 points)

    A phone using a 3G network, such as your wife's 4S will tend to use less battery life than a phone that used LTE, such as your iPhone 5.

  • 19. Re: IPhone 5 battery life
    Navalvet Level 1 Level 1 (0 points)

    That would true but I am on a 4G network so the LTE is not a factor here.

  • 20. Re: IPhone 5 battery life
    Lawrence Finch Level 7 Level 7 (25,935 points)

    Unless you have identical apps and settings on your phone that your wife has, you each get the same number ot texts, imessages, and email, you each have the same email account types, your app settings are the same and the cellular signal strength is always the same on both phones there is no valid way to compare your phone's performance to your wife's.

  • 21. Re: IPhone 5 battery life
    TJBUSMC1973 Level 5 Level 5 (5,185 points)

    The black Apple logos are the official Apple reps.  Everyone else here is just a user.

    And as far as her paranoia?  Do you really think an Apple employee would post a 'rude' answer? 

     

    And none of the answers were 'rude'.  They were just 'blunt & direct'.

     

    And she started out with "Please do not tell me to reset the phone, that is unacceptable."

     

    So... don't recommend a basic troubleshooting step?  Uh, okay.

     

     

    msteachergray:here's what you do:

     

    Restart the device. http://support.apple.com/kb/ht1430

    Reset the device. (Same article as above... And go ahead and try this anyways, even though you don't want to...)

    Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)

    Restore as new device. http://support.apple.com/kb/HT4137  For this step, do not re-download ANYTHING, and do not sign into your Apple ID.

    Test the issue after each step.  If the last one does not resolve the issue, it is likely a hardware problem.  That is, if the device is actually not keeping a charge for the listed amount of time.

     

    You can also call 1-800-MYAPPLE and request a remote diagnostic of the battery.

  • 22. Re: IPhone 5 battery life
    Appleisboss Level 2 Level 2 (195 points)

    My old iPhone 5 had really bad battery life at first but over time it got better.

  • 23. Re: IPhone 5 battery life
    msteachergray Level 1 Level 1 (0 points)

    I'm not sure that calling people stupid and paranoid isn't extremely rude, but ok. Also the remark I made about being on the payroll was a joke. Relax people! What i find unacceptable is having "a powerful handheld computer" that only works in default. BTW I asked a teenager about what I can do and she solved my problem. Thanks those of you who had ideas and not attitude.

  • 24. Re: IPhone 5 battery life
    TJBUSMC1973 Level 5 Level 5 (5,185 points)

    So, out of curiousity, what was the solution?  One of the purposes of this community is to provide user-generated solutions so the next person that has the same problem can try that resolution.

  • 25. Re: IPhone 5 battery life
    OneFishTwoFishRedFishTrout Level 1 Level 1 (0 points)

    I'd really have to agree that some users on these discussions seem overly crass and get way too defensive. I mean, we're all obviously here because we own Apple products(with my iphone 5's performance over the past few months I almost say this with regret). To those of you assuming flawed logic, paranoia, and/or user-incompetence I have one question- have you no concept of value? I payed close to $700 dollars for this device and is it asking so much to get one response that has a tengincy of understanding? I've heard of Captains going down with their ships but the "loyalty" that seems to arise and always with hostility is truly fruitless. Especially when I'm going through a myriad of similar threads trying to find a viable reason as to why my 2nd iPhone 5 goes from 99% to 60% battery life in no longer than 40 minutes. Tried all the tricks- location services, restores, updates, brightness, running apps, you name it. Kinda starting to loathe Apple.

  • 26. Re: IPhone 5 battery life
    Meg St._Clair Level 8 Level 8 (38,415 points)

    OneFishTwoFishRedFishTrout wrote:

     

    I payed close to $700 dollars for this device and is it asking so much to get one response that has a tengincy of understanding?

    I'm not sure what how much you paid for your phone has to do with how we, voluteer fellow users, answer your question. I also can't find "tengincy" in the dicitonary.  Did you mean "tinge"? The remit here is to provide technical as oppposed to emotional support.

     

    I don't see that you've ever asked a technical support question. Should you wish technical support, start a thread with a properly descriptive subject line, explain the problem in technical, not emotional terms. Be as specific as possible. Explain what trouble shooting steps you've already taken.

     

    Best of luck.

  • 27. Re: IPhone 5 battery life
    TJBUSMC1973 Level 5 Level 5 (5,185 points)

    So what did the diagnosis that was performed by Apple on your battery show?

  • 28. Re: IPhone 5 battery life
    kimo.k Level 1 Level 1 (20 points)

    Hey my iphone 5 had battery issues too, I had it jailbroken so that was the reason lol, the reason your battery is draining could be any number of things so you'll have to kind of start broad and then get more specific

     

    First - it could totally be a failing battery. It happens... I think they can diagnose that over chat, phone, or at the genius bar... If it says the battery needs service *boom* new battery! but it's most likely software or settings...

     

    Is this a new issue or was it always like that? If it was always like that then you're looking at either a corrupted backup or some software draining it. If it's new you're looking at maintanance or settings. How often do you turn off the phone? Iphone 5 wants to be powered off every other day. Just give it a minute to close all the processes and clear the memory. Is everything up to date? ios? all the apps?

     

    I know when the google app updated with Google Now it had a new service that used location services all the time, did you check all the settings at: http://www.apple.com/batteries/iphone

    I live in new york and can be on my phone underground for 1 hour. If wifi/cell data is enabled the phone will consistantly search for a network. Try turning on airplane mode if you're in an area with no reception for long periods of time.

     

    When you started up the phone did you use a backup to get everything on it? It's possible that copy isn't great and the solution might be restoring to factory settings and starting the phone as new. Like a backup from a 3G iphone to an iphone 4 then an iphone 5, it could be like a messy xerox. See how old your text messages are, that might be the easiest way to tll how old the data on the device is.

     

    If you restored and setup as new, and optimized the settings, and the battery doesnt need service then it may be something trickier like photostream or syncing services running, facebook, email services... but start broad, turning it off regularly might fix it... good luck!

  • 29. Re: IPhone 5 battery life
    msteachergray Level 1 Level 1 (0 points)

    Thanks. That was helpful and exactly what I needed to do. It did end up being a settings issue that was no big deal to fix. Also, i happened to be in an area that did not have great service and that was a huge factor rhat i did not cinsider until i was reading responses here. I appreciate you comments. Thanks

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