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What does the dotted circle mean?

118316 Views 82 Replies Latest reply: Mar 27, 2014 8:18 PM by blackeyesmiles RSS Branched to a new discussion.
  • aprezotto Level 1 Level 1 (0 points)
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    Mar 28, 2013 3:44 AM (in response to vancouverbrit)

    Hello Guys,

     

    After many trials, I figured out my problem...

    First, like Zewall above, I tried everything you guys suggested, still did not work...

     

    The problem was in my icloud sync process!

    I mean, I’ve rebooted the iphone back to original factory many times, but I always synched to my icloud just afterwards to get all my contacts and apps.

    After I was trying to add the music in all possible ways, no success, the damm dotted circle was there and no songs from the library was loaded to the iphone.

     

    Just by mistake, this last time I did not logged in with icloud in the rebooting process of the iphone, and thus no apps nor contacts were synched with my icloud account, so the iphone was just like new!

    I tried now to synch the songs and WORKED !!!

    The songs from the library was loaded to the iphone!!!

     

    Well, I had to add my contacts again, had to download all the apps one by one again..

    But at the end solved my problem!!!

  • LishaDawn Level 1 Level 1 (0 points)
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    Mar 29, 2013 6:38 PM (in response to aprezotto)

    I have tried everything from this post, and yours was the only one that worked for me!!!! Thank you so much!!!!!!

  • pcguywithaniPhone Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 8, 2013 7:36 PM (in response to vancouverbrit)

    go to the song on your phone (not in itunes) and swipe with your finger and delete the song. If you are having problems with a whole album go to albums and swipe and delete the whole album. Then sync your phone with itunes and the cirlces will disappear as they sync to your phone. I think it is a glitch with sync but it worked for me. I had them on my phone but couldnt play them and they were greyed out with a dotted circle in itunes. Once i did the above, everyhting worked fine.

  • LearnFromLee Level 1 Level 1 (80 points)
    Currently Being Moderated
    Apr 11, 2013 11:37 AM (in response to vancouverbrit)

    Hey all, I have been messing with this for the better part of the day, after attempting to isolate all devices and connection types, i.e iphone, ipad, mac, macbook air. I believe this to be a wifi-sync issue. Nothing in the posts worked until I physically connected (USB) to my MBP. ALL issues went away, (the dotted rings, grayed out songs, missing songs) etc.  So I am pointing the finger at "sync over wifi"

     

     

    Lee

  • ihadtoregister Level 1 Level 1 (0 points)
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    May 19, 2013 3:34 AM (in response to LearnFromLee)

    "sync over wifi" was my problem.

     

    Just sync using your cable and uncheck "sync with this phone over wifi" - The option is available under the summary tab when your phone is connected.

     

    Cheers Lee as my phone and/or laptop was about to be dispatched out of the window.

  • Andrew Pulford Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 7, 2013 5:46 AM (in response to LearnFromLee)

    Worked for me as well. Plug phone in via USB. Switch off "sync with this phone over wifi". Also I have "manually manage music on this iphone" checked... so I can click on the phone then "add to" then drag music onto the phone.

  • Chris CA Level 9 Level 9 (73,470 points)
    Currently Being Moderated
    Jun 7, 2013 8:27 AM (in response to Andrew Pulford)

    Andrew Pulford wrote:

     

    Worked for me as well. Plug phone in via USB. Switch off "sync with this phone over wifi". Also I have "manually manage music on this iphone" checked... so I can click on the phone then "add to" then drag music onto the phone.

    You don't need tohave Manually manage music on this iOPhone checked to drag songs to the iPhone.

  • Andreas Carlsson Level 2 Level 2 (235 points)
    Currently Being Moderated
    Jun 9, 2013 11:13 AM (in response to vancouverbrit)

    FWIW; I had to restore my iPhone to be able to sync music. I had a dotted circle next to an "unknown file". Nothing else worked but a restore.

     

    /$0.02

  • brandondsp Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 14, 2013 4:03 PM (in response to vancouverbrit)

    I just had this problem and I turned WIFI off on my phone, tried the copy process again and it worked no problem.

     

    I was frustrated and tried every other solution. None of them worked except turning off WiFi.

  • jessicahnery Level 1 Level 1 (0 points)
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    Jul 15, 2013 12:07 PM (in response to vancouverbrit)

    I found a site that has a lot of different ways to fixing the grey dot issue. Also it has a lot of other tips for syncing issues. Here's the link: http://appducate.com/2012/12/troubleshoot-an-ios-device-that-wont-sync-in-itunes /

  • ACarney631 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 2, 2013 6:30 AM (in response to vancouverbrit)

    Hello, just as 'brandondsp' above, the only - and easiest - soultuion I found that worked was turning off Wifi on my iPhone, connecting via cable, then trying to sync again - and low and behold it worked!!! The circles filled . I can only assume that it's a problem with sync over Wifi, that Apple needs to address. Obviously you need to ensure that you have enough space on your iPhone before you try to sync, as always.

  • jdubbs_23 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 3, 2013 2:02 PM (in response to ACarney631)

    ***!! someone please help me. I have read all of you posts and still cannot figure it out. I have an ipod touch and i manage the music manually becuase i have music from other people itunes on there so i cannot sync or restore it or i will lose over half of all my music. Randomly last night it started doing the gray dotted circle thing. i have tried everything. i have plently of room left on my device, and i drag all the songs into my ipod and when i go into the n this ipod" button they show up grey with a dotted circle. so then i click "sync" and the bottom of the page, and it goes through the 4 steps, "waiting to start sync" "preparing to start sync" determining apps to sync" and finally "waiting for changes to be applied" but it never applies them! and then i get a pop up that says "sync session did not work because sync failed to start" and i have no clue why its doing this. i even went and bought a new usb cable and it did not fix the problem. help please!!!!!!!!!!!!!

  • DanieReid Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 19, 2013 10:39 PM (in response to jdubbs_23)

    hey,

     

    I am having the same problem that you had!

     

    Have you by any chance been able to rectify this situation?

     

    Help me!!

  • Chris CA Level 9 Level 9 (73,470 points)
    Currently Being Moderated
    Aug 19, 2013 10:47 PM (in response to jdubbs_23)

    "i have music from other people itunes on there so i cannot sync or restore it or i will lose over half of all my music"

     

    You mean the music you did not legally obtain?

  • olkon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 7, 2013 10:48 AM (in response to aprezotto)

    @aprezotto - Thank you very very VERY much for the suggestion, worked fine for me!!

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