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201 Views 1 Reply Latest reply: Aug 20, 2013 4:39 AM by BGreg RSS
gdaber Calculating status...
Currently Being Moderated
Aug 20, 2013 3:42 AM

MacBook which is supplied through my school and wont turn on at all, it justs shows the grey screen and the beachball spinning around for hours. It is and was fully charged. I took it to the IT guys and they said it can not be backed up at all due to it not turning on, but I heard they can take the main "motherboard" out and display it on another screen so that I can then back up all my photos and music? ALL photos from overseas and from the last TWO years are on there and I need it to be backed up!! Any suggestions on what I can do or WHERE I can take it? I live in Australia.

  • BGreg Level 6 Level 6 (17,500 points)
    Currently Being Moderated
    Aug 20, 2013 4:39 AM (in response to gdaber)

    See this Apple note on steps to take when faced with a grey screen on boot.


    Taking the logic board out to hook up to another system has nothing to do with the data stored on your hard drive.  It's possible they were talking about removing the hard drive to hook up to another system.


    After you get past this issue, consider buying an external hard drive and backing up your system on a regular basis. 


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