3 Replies Latest reply: Aug 22, 2013 8:52 AM by matt00
agirlcanhope Level 1 Level 1 (0 points)

I downloaded multiple songs from iTunes and they show up as the full song, but are only playing the first couple of seconds on my iTunes and my iPod. How do I fix this???


iPhone 4
  • 1.
    matt00 Community Specialists Community Specialists (3,790 points)

    Hey agirlcanhope,

     

     

    That definitely sounds frustrating. Luckily, Apple has documentation on this issue and it should be a simple resolution:

     

    Songs in iTunes may not play back completely

    http://support.apple.com/kb/TS4357

     

    Symptoms

     

    Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.

     

    Resolution

     

    If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:

     

    1. Delete the purchased song that is exhibiting the problem from your iTunes library.

    2. Click on the Purchased link in the iTunes Store to view your previously purchased music.

    3. Download your previously purchased song from this list.

     

    Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country.

     

    Thanks,

     

    Matt M.

  • 2. Re: iTunes Trouble.
    agirlcanhope Level 1 Level 1 (0 points)

    I literally think I love you. Thank you so much for helping the not so tech savy!!!!!!

  • 3.
    matt00 Community Specialists Community Specialists (3,790 points)

    Hey agirlcanhope,

     

    Thanks for the follow up. I'm glad to hear everything is working now!

     

    - Matt